Cant understand EDF bill

in Energy
5 replies 171 views
AllyCat21AllyCat21 Forumite
3 Posts
First Post
Newbie
Hi everyone, very new here, would welcome any help - i've just had a bill from EDF it reads:

-Balance on last bill                                                                   £180 in credit
-You paid us (1 payment £ 213, 4 payments of £170)               £893 
-Refunds                                                                                    £333
-Your charges including vat

Replies

  • AllyCat21AllyCat21 Forumite
    3 Posts
    First Post
    Newbie
    Hi everyone, very new here apolgies for post above, cant edit
    , would welcome any help - i've just had a bill from EDF (2 year fix still one year to go( it reads:

    -Balance on last bill                                                                   £180 in credit
    -You paid us (1 payment £ 213, 4 payments of £170)               £893 
    -Refunds                                                                                    £333
    -Your charges including vat                                                        £1161
    Your new balance:                                                                     £421 in debit

    The refunds are the money back from the government paid into my bank account
    From the bill it looks as though these are being counted as debits, rather than credits?

    Am I missing something here? As far as my working out goes 180+893 - 1161 = - 88 or 88 in debit not 421

  • PeterGrPeterGr Forumite
    209 Posts
    Fourth Anniversary 100 Posts
    Forumite
    There are several posts regarding how EDF compose their bills with the Energy Support payments.  Suggest you look at some of them, and you'll be able to apply the explanations to your bill.    Good luck
  • MobtrMobtr Forumite
    422 Posts
    100 Posts First Anniversary Name Dropper
    Forumite
    Look at page 2 where it gives you your actual usage. Add it together, add 5%vat take off your payments and you should get the correct balance. 
    Ignore the charges on page 1
    Or look at the several hundred threads that ask the exact same question 
  • frugalmacdugalfrugalmacdugal Forumite
    9.4K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Forumite
    Hi,
    similar query yesterday HERE, might help you understand it.
    Y'all take care now.
  • AllyCat21AllyCat21 Forumite
    3 Posts
    First Post
    Newbie
    Thank you all! Appreciate your help
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