Cant understand EDF bill

AllyCat21

Hi everyone, very new here, would welcome any help - i've just had a bill from EDF it reads:

-Balance on last bill                                                                   £180 in credit
-You paid us (1 payment £ 213, 4 payments of £170)               £893 
-Refunds                                                                                    £333
-Your charges including vat

AllyCat21

Hi everyone, very new here apolgies for post above, cant edit
, would welcome any help - i've just had a bill from EDF (2 year fix still one year to go( it reads:

-Balance on last bill                                                                   £180 in credit
-You paid us (1 payment £ 213, 4 payments of £170)               £893 
-Refunds                                                                                    £333
-Your charges including vat                                                        £1161
Your new balance:                                                                     £421 in debit

The refunds are the money back from the government paid into my bank account
From the bill it looks as though these are being counted as debits, rather than credits?

Am I missing something here? As far as my working out goes 180+893 - 1161 = - 88 or 88 in debit not 421

PeterGr

There are several posts regarding how EDF compose their bills with the Energy Support payments.  Suggest you look at some of them, and you'll be able to apply the explanations to your bill.    Good luck

Mobtr

Look at page 2 where it gives you your actual usage. Add it together, add 5%vat take off your payments and you should get the correct balance. 

Ignore the charges on page 1
Or look at the several hundred threads that ask the exact same question 

[Deleted User]

Hi,

similar query yesterday HERE, might help you understand it.

AllyCat21

Thank you all! Appreciate your help