EDF Bills and debit balance confusion
Just hoping someone can offer some advice on something I'm trying to sort out with EDF and our bills. I want to make sure I'm understanding them correctly before I jump off the deep end.
Our current billing cycle is twice per year. The last bill was for the period 4th August 2022 - 30th Jan 2023
We were £88 in debit on 4th August but we had made 6 monthly payments of £166 totalling £996 as well as £266 in the government refunds. We had used £1022.02 for that period.
By my maths, we should have been in the below situation
Total owed by us including previous debit amount = £1,110.20
Paid by us 6 x monthly DD = £996
Leaves total owed by us as = £114.20
EDF have put on their invoice that we were then £380.20 in debit because they have added the £266 in government refunds to our bill. So we've been given that money but EDF are asking us to pay it back.
Our DD has been increased from £166 to £198 as a result of the latest invoice.
We have also made a payment of £198 on 1st March leaving our account balance of £189 in debit.
I've queried this with EDF this morning and they have asked for meter readings for today to calculate a new up to date bill and the net result is we are now £504.38 in debit!
This doesn't make any sense at all.
Our current billing cycle is twice per year. The last bill was for the period 4th August 2022 - 30th Jan 2023
We were £88 in debit on 4th August but we had made 6 monthly payments of £166 totalling £996 as well as £266 in the government refunds. We had used £1022.02 for that period.
By my maths, we should have been in the below situation
Total owed by us including previous debit amount = £1,110.20
Paid by us 6 x monthly DD = £996
Leaves total owed by us as = £114.20
EDF have put on their invoice that we were then £380.20 in debit because they have added the £266 in government refunds to our bill. So we've been given that money but EDF are asking us to pay it back.
Our DD has been increased from £166 to £198 as a result of the latest invoice.
We have also made a payment of £198 on 1st March leaving our account balance of £189 in debit.
I've queried this with EDF this morning and they have asked for meter readings for today to calculate a new up to date bill and the net result is we are now £504.38 in debit!
This doesn't make any sense at all.
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Add the two sub totals for gas and electricity togethe rand you will see they ar emuch higher than the total.
So they deduct the EBSS from the total you have to pay, plus they pay it back to you.
The only factor that are relevant are opening balance, and usage, those two combined should give you your current position.
Are you able to let us know your opening and closing meter reads for the period in question, as well as your unit rate and standing charge.
The figure on the bill make no sense at all.
Total gas used is £648.55
How can the sub total be £960.68? Even my GCSE math tells me that's not right
So the bill is correct?
This is the front page of the invoice in question
and
The EBSS payment has reduced the cost for your energy use by £266, and you have received the £266 back into your account.
Unfortunately your original direct debit was set to low, so you are now £380 in debt, and your DD needs to be increased.