Repair Shoes lots in post. What (if anything) am I entitled as refund?

Greg_Smith

Hoping someone might be able to point be in the right direction here.

I purchased some £125 shoes in Jan 2022.
In Nov 2022 I sent them to have a sole repaired which cost £55.
The shoes were repaired and were sent back to me with insurance cover of £50.
The shoes never arrived, although they did say 'delivered' on the royal mail tracking. 

What, if anything, am I entitled to here as a refund?

Option 1:
I am given the £50 insurance money which covers the cost of the shoes
The repair company refund me the £50 repair costs because they did not deliver the goods.

Option 2:
I am given the £50 insurance money 
The repair shop does not refund the £50 because they technically completed the work and it was royal mail who failed to deliver the item.

Currently the shoe shop is saying Option 2 is all they can provide which is a little annoying because it effectively means I now need to pay an extra £125 on new shoes.

What is the correct option here? I am a little confused. 

km1500

If the tracking shows as 'delivered' then they could technically give you nothing.

If the insurance is £50 then that is what they are worth. £125 is a new pair value, not a repaired pair.

user1977

What you should have is a pair of second-hand, repaired shoes. What would that be worth?

the_lunatic_is_in_my_head

To be left with £5 and no shoes is a pretty raw deal.

I'm assuming the repair company paid for the return postage which is typically accepted here as at their risk.

Have you looked on eBay or the like to see what the shoes are worth OP? Really that's what they'd be worth minus £5. 

I'm assuming the shoe repair company are agreeing the parcel was lost? Does the RM tracking have the map showing the GPS position of the delivery scan? 

km1500 said:

If the insurance is £50 then that is what they are worth. £125 is a new pair value, not a repaired pair.

Not really, the company (unless the OP purchased a label for the return) have opted to use Signed For which covers for £50, the level of compensation they've picked doesn't mean the contents of parcel are limited to that, only the courier's liability. The shoes may well be worth more than the original £125 paid depending upon what they are.

HillStreetBlues

If the repairer has lost the shoes (even if via delivery company they used)  you should be in the same position as if they were never lost.
So you should have the value of an unrepaired pair of shoes,  plus a refund of what you paid (£55)

You shouldn't be charged the £55 as you haven't had the chance to inspect the shoes. 

The battle is them being shown as delivered.

km1500

The repairer has not list the shoes - they are shown as delivered. That is enough to stop all claims. They are being generous.
 

HillStreetBlues

the_lunatic_is_in_my_head said:

To be left with £5 and no shoes is a pretty raw deal.

It would be minus £5

the_lunatic_is_in_my_head

km1500 said:

The repairer has not list the shoes - they are shown as delivered. That is enough to stop all claims. They are being generous.
 

A delivered status on the tracking doesn't signify 100% that delivery has occurred, it would be decided on the balance of probability and if for example the GPS data showed the delivery scan was nowhere near the OP's house that would be a good indication the parcel wasn't delivered (at least correctly). 

Alderbank

Even if they turn up in the post, paying £55 to finish up with a pair of shoes worth £50 doesn't sound a great bargain?

DullGreyGuy

HillStreetBlues said:

If the repairer has lost the shoes (even if via delivery company they used)  you should be in the same position as if they were never lost.
So you should have the value of an unrepaid pair of shoes,  plus a refund of what you paid (£55)

Unrepaired damaged secondhand shoes to be accurate

Depending on what they are and what the fault with them was that was getting fixed that could be next to nothing and so only a £5 delta from what they are offering

HillStreetBlues

DullGreyGuy said:

HillStreetBlues said:

If the repairer has lost the shoes (even if via delivery company they used)  you should be in the same position as if they were never lost.
So you should have the value of an unrepaid pair of shoes,  plus a refund of what you paid (£55)

Unrepaired damaged secondhand shoes to be accurate

Spelling typo, now corrected, unrepaired would be consider damaged.