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Bulb Final Bill
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Spectroboy
Posts: 4 Newbie

in Energy
My daughter got a final bill from Bulb in July 2022, which she paid in full when she moved out of the property. They have recently issued a revised final bill (the readings aren't different but the rates seem to be different) and however much we try, we can get anyone at Bulb to accept they shouldn't have issued a revised final bill 7 months after we paid the original final bill. Has anyone experienced this before or would have a recommendation on how to escalate this, as Bulb have just issued the pay within 7 days or we will pass it to our debt collection agency email and it is really upsetting her. Thanks
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Why would they not have to pay the bill? If the the first bill was incorrect then your daughter does owe the money0
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Spectroboy said:My daughter got a final bill from Bulb in July 2022, which she paid in full when she moved out of the property. They have recently issued a revised final bill (the readings aren't different but the rates seem to be different) and however much we try, we can get anyone at Bulb to accept they shouldn't have issued a revised final bill 7 months after we paid the original final bill. Has anyone experienced this before or would have a recommendation on how to escalate this, as Bulb have just issued the pay within 7 days or we will pass it to our debt collection agency email and it is really upsetting her. ThanksSource: Gas/Electricity Supply Licence Conditions.
I should add that we all have the right to make a complaint which can then be escalated after 8 weeks or deadlock to Energy Ombudsman Services.To get a favourable Decision, it would be necessary to show that the amended bill is incorrect.0 -
Surely if the usage is the same then they have the right to know WHY the bill has been amended.
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badmemory said:Surely if the usage is the same then they have the right to know WHY the bill has been amended.FWiW, I got a bill this morning for £0.55 to correct an error made on the 15th March last year. It took me all of 5 minutes to confirm that the supplier was correct. I could, of course, jump on the dreadful customer service/complaint/compensation - send £30 by return of post - bandwagon.0
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Just to clarify the usage on the two bills is identical, what they have done is applied different p/kWh rates to the original bills. The difference is because rather than use the original monthly bills to decide what rate to use each month they have changed how many kWh have been used when their rates have gone up hence having a new revised billed for £97 more than we original paid. The overall usage is identical to the original final bill issued last July 2022
My frustration is we can't get anyone at Bulb to understand the issue.0 -
Spectroboy said:Just to clarify the usage on the two bills is identical, what they have done is applied different p/kWh rates to the original bills. The difference is because rather than use the original monthly bills to decide what rate to use each month they have changed how many kWh have been used when their rates have gone up hence having a new revised billed for £97 more than we original paid. The overall usage is identical to the original final bill issued last July 2022
My frustration is we can't get anyone at Bulb to understand the issue.Were you providing Bulb with monthly readings prior to your switch? If estimates were bring used then it is more than possible that the estimate used when the tariff changed was wrong, and this what Bulb has revised.1 -
[Deleted User] said:Spectroboy said:Just to clarify the usage on the two bills is identical, what they have done is applied different p/kWh rates to the original bills. The difference is because rather than use the original monthly bills to decide what rate to use each month they have changed how many kWh have been used when their rates have gone up hence having a new revised billed for £97 more than we original paid. The overall usage is identical to the original final bill issued last July 2022
My frustration is we can't get anyone at Bulb to understand the issue.Were you providing Bulb with monthly readings prior to your switch? If estimates were bring used then it is more than possible that the estimate used when the tariff changed was wrong, and this what Bulb has revised.0 -
Spectroboy said:
They have recently issued a revised final bill (the readings aren't different but the rates seem to be different)
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Just really wanting to confirm, because your later comment is a bit unclear. Is this relating to a tariff change, so that part of the bill covers supply at an earlier (lower) price, and part is at the later and higher price?
If I recall correctly our price changed on 6th April 2022, and our supplier tried to charge the increased rate for the whole month of April.0 -
Spectroboy said:[Deleted User] said:Spectroboy said:Just to clarify the usage on the two bills is identical, what they have done is applied different p/kWh rates to the original bills. The difference is because rather than use the original monthly bills to decide what rate to use each month they have changed how many kWh have been used when their rates have gone up hence having a new revised billed for £97 more than we original paid. The overall usage is identical to the original final bill issued last July 2022
My frustration is we can't get anyone at Bulb to understand the issue.Were you providing Bulb with monthly readings prior to your switch? If estimates were bring used then it is more than possible that the estimate used when the tariff changed was wrong, and this what Bulb has revised.0 -
Thanks for the advice, I've discovered on the revised final bill they have set the opening electricity readings as 0.0, whereas it was 508.0 when we moved in (we have evidence signed by the landlord & this is the reading they used on our first bill). The difference at the per KwH rate is identical to the amount they are asking for. I'm off to speak to them online about it!0
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