We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Ending an O2 contract workaround - is this right?
Options
I have an 18 month O2 mobile contract which I got as part of a broadband and TV deal with Virgin Media in May 2022. I went into my local O2 shop today to ask about poor network coverage in reasonably local places that I visit from time to time. (Was thinking about moving to EE when my contract ends in November). After answering my coverage questions I was invited to "upgrade" to a new 24month contract at a special £11 a month price for 6 months. When I said that I may well want to leave O2, I was then told that if I came back after the 6 months introductory price, I could "upgrade" again to a 30 day contract and once that had run out, I would be free to go to whatever network I wanted.
Querying this further, I was told that with O2, I can "upgrade" at any time and that a 30 day contract "upgrade" is a way of leaving the network earlier and cheaper than waiting for the end of my 2 year contract / payment fee for early exit.
Does this sound like a plan? Seems too good to be true somehow.
Querying this further, I was told that with O2, I can "upgrade" at any time and that a 30 day contract "upgrade" is a way of leaving the network earlier and cheaper than waiting for the end of my 2 year contract / payment fee for early exit.
Does this sound like a plan? Seems too good to be true somehow.
0
Comments
-
Alzibiff said:I have an 18 month O2 mobile contract which I got as part of a broadband and TV deal with Virgin Media in May 2022. I went into my local O2 shop today to ask about poor network coverage in reasonably local places that I visit from time to time. (Was thinking about moving to EE when my contract ends in November). After answering my coverage questions I was invited to "upgrade" to a new 24month contract at a special £11 a month price for 6 months. When I said that I may well want to leave O2, I was then told that if I came back after the 6 months introductory price, I could "upgrade" again to a 30 day contract and once that had run out, I would be free to go to whatever network I wanted.
Querying this further, I was told that with O2, I can "upgrade" at any time and that a 30 day contract "upgrade" is a way of leaving the network earlier and cheaper than waiting for the end of my 2 year contract / payment fee for early exit.
Does this sound like a plan? Seems too good to be true somehow.This.Email them, get it in writing. Without anything in writing I would not believe this, sounds like an underhand sales tactic.
1 -
I was previously with Sky mobile, using the O2 network and following several "no signal at home" problems where multiple faults on the only mast covering our home took a week each time to fix, they released my from my contract early without penalty.
So log all the no signal problems and try that avenue.2 -
I have just had a web chat on the O2 site and have the same story as I got in the shop, so I guess that this counts as Email now I have the chat transcript. Relevant two lines are these:
Me: Will I be able to upgrade to a 30 day contract when on a 2 year contract and only have started it 6 months ago.
O2 Service Rep: Yes, you can switch to a 30 day rolling contract.0 -
If that is the case, where does this new 24 month contract come into it? As you are already in a contract and more than 6 months in then by that theory you should be able to "upgrade" to a 30 day rolling contract now.0
-
400ixl said:If that is the case, where does this new 24 month contract come into it? As you are already in a contract and more than 6 months in then by that theory you should be able to "upgrade" to a 30 day rolling contract now.0
-
Alzibiff said:400ixl said:If that is the case, where does this new 24 month contract come into it? As you are already in a contract and more than 6 months in then by that theory you should be able to "upgrade" to a 30 day rolling contract now.2
-
If the original deal included a new mobile, you may be able to switch the calls/data part to 30 day, but possibly the handset element will continue for the original period (unless that part is already paid off).
0 -
k_man said:If the original deal included a new mobile, you may be able to switch the calls/data part to 30 day, but possibly the handset element will continue for the original period (unless that part is already paid off).0
-
I think not, and predict you will be back to complain you can't get out of your new 24 month contract !!1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.5K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards