Barclays Bank Joint Account Application Refused with credit score over 950?

sybilpoon

Hello everyone, I applied with my husband on line for a joint account with Barclays bank and received a letter today saying they haven't approved the application.  Both of us are Premier accounts holders with the same bank for more than 10 years.  Checked our credit scores and both are 900+.  Chat with Barclays and the same excuse about our credit commitments, we always pay our credit card each month, no mortgage.  Don't have a car loan or anything, so what commitment.  Shall I go to the branch or just try another bank?  

[Deleted User]

Try another bank. They said no, the decision is way above anyone’s head at the branch, you’d just be wasting everyone’s time. 

You could be the Pope or the King of England and banks would still have a right to decide if they want your custom or not. Being a premier customer and having a big imaginary number doesn’t mean anything, banks have their own internal criteria

MorningcoffeeIV

sybilpoon said:

Hello everyone, I applied with my husband on line for a joint account with Barclays bank and received a letter today saying they haven't approved the application.  Both of us are Premier accounts holders with the same bank for more than 10 years.  Checked our credit scores and both are 900+.  Chat with Barclays and the same excuse about our credit commitments, we always pay our credit card each month, no mortgage.  Don't have a car loan or anything, so what commitment.  Shall I go to the branch or just try another bank?  

Check all your credit files.

Your pretend credit scores may be masking the fact you're a terrible credit risk.

cymruchris

sybilpoon said:

Hello everyone, I applied with my husband on line for a joint account with Barclays bank and received a letter today saying they haven't approved the application.  Both of us are Premier accounts holders with the same bank for more than 10 years.  Checked our credit scores and both are 900+.  Chat with Barclays and the same excuse about our credit commitments, we always pay our credit card each month, no mortgage.  Don't have a car loan or anything, so what commitment.  Shall I go to the branch or just try another bank?  

With the limited information you've provided it's not easy to know why they might decline you. Your credit score is not worth paying any attention to - they didn't see it - no other bank will see it - only you see it. What you do need to do is check the data on all three of your credit reference agency reports to ensure it's accurate.

When looking at your credit reference agency information - do you have a good number of active credit accounts on each of them?  Do you have no mortgage as the house is paid in full? Or are you renting? How long have you been at your current address? Are you both on the electoral roll? Do you have mobile phone contracts and utility bills also reporting to your credit reference agency reports? Are there any late payments for anything? Missed payments? Negative markers?

All in all - the bank would have run your data to decide whether they wanted you as a customer. If you are absolutely sure that all of your data is correct, and you used all the right information on your application, then for whatever reason Barclays don't want you as a customer at this time.

badmemory

Your problem is you don't owe lots of money to anyone so therefore must not exist

WillPS

sybilpoon said:

Hello everyone, I applied with my husband on line for a joint account with Barclays bank and received a letter today saying they haven't approved the application.  Both of us are Premier accounts holders with the same bank for more than 10 years.  Checked our credit scores and both are 900+.  Chat with Barclays and the same excuse about our credit commitments, we always pay our credit card each month, no mortgage.  Don't have a car loan or anything, so what commitment.  Shall I go to the branch or just try another bank?  

Have you spoken with the Barclays Premier team? It does seem unusual for Barclays not to be throwing service at Premier eligible customers.

It's worth double checking all the details are correct in your credit report. Are there any Late Payments or Defaults? Ignore the score, it's made up and not seen by actual lenders.

gary1312

sybilpoon said:

Hello everyone, I applied with my husband on line for a joint account with Barclays bank and received a letter today saying they haven't approved the application.  Both of us are Premier accounts holders with the same bank for more than 10 years.  Checked our credit scores and both are 900+.  Chat with Barclays and the same excuse about our credit commitments, we always pay our credit card each month, no mortgage.  Don't have a car loan or anything, so what commitment.  Shall I go to the branch or just try another bank?  

My advice to try another bank is based solely on my experience of being a Barclays current account holder. You can do better elsewhere, as I now do with RBS.

However, my credit history (and the imaginary score displayed in my banking apps) can be best described as slowly improving so I'm curious as to why they don't want yourself and your husband, people of greater means (and greater imaginary credit scores) than myself, who they immediately opened a full current account for, as customers? It makes one wonder about their internal scoring.

sybilpoon

gary1312 said:

sybilpoon said:

Hello everyone, I applied with my husband on line for a joint account with Barclays bank and received a letter today saying they haven't approved the application.  Both of us are Premier accounts holders with the same bank for more than 10 years.  Checked our credit scores and both are 900+.  Chat with Barclays and the same excuse about our credit commitments, we always pay our credit card each month, no mortgage.  Don't have a car loan or anything, so what commitment.  Shall I go to the branch or just try another bank?  

My advice to try another bank is based solely on my experience of being a Barclays current account holder. You can do better elsewhere, as I now do with RBS.

However, my credit history (and the imaginary score displayed in my banking apps) can be best described as slowly improving so I'm curious as to why they don't want yourself and your husband, people of greater means (and greater imaginary credit scores) than myself, who they immediately opened a full current account for, as customers? It makes one wonder about their internal scoring.

Sorry to hear about your situation, glad you are getting back to track.  Just found out  from TransUnion, I have no credit card in my married name, no mortgage (paid off 10 years ago) and loan, no record to proof my ability to repay.  Honestly, I don't even want an overdraft.  Will definitely go to another bank.  

sybilpoon

WillPS said:

sybilpoon said:

Hello everyone, I applied with my husband on line for a joint account with Barclays bank and received a letter today saying they haven't approved the application.  Both of us are Premier accounts holders with the same bank for more than 10 years.  Checked our credit scores and both are 900+.  Chat with Barclays and the same excuse about our credit commitments, we always pay our credit card each month, no mortgage.  Don't have a car loan or anything, so what commitment.  Shall I go to the branch or just try another bank?  

Have you spoken with the Barclays Premier team? It does seem unusual for Barclays not to be throwing service at Premier eligible customers.

It's worth double checking all the details are correct in your credit report. Are there any Late Payments or Defaults? Ignore the score, it's made up and not seen by actual lender

I have no late payments or defaults.  Paid to get credit reports from Equifax and Experian and they are fine but just seen the report from TransUnion, apparently they have no record of my credit cards in my married name.  Oh well, I just admit defeat and call the Premier team tomorrow, chatting to them using the app is not helpful at all.

Thanks anyway.

born_again

sybilpoon said:

Hello everyone, I applied with my husband on line for a joint account with Barclays bank and received a letter today saying they haven't approved the application.  Both of us are Premier accounts holders with the same bank for more than 10 years.  Checked our credit scores and both are 900+.  Chat with Barclays and the same excuse about our credit commitments, we always pay our credit card each month, no mortgage.  Don't have a car loan or anything, so what commitment.  Shall I go to the branch or just try another bank?  

Perhaps the issue is, as you are Premier customers & as such you have no need for a normal bank account.

WillPS

sybilpoon said:

gary1312 said:

sybilpoon said:

Hello everyone, I applied with my husband on line for a joint account with Barclays bank and received a letter today saying they haven't approved the application.  Both of us are Premier accounts holders with the same bank for more than 10 years.  Checked our credit scores and both are 900+.  Chat with Barclays and the same excuse about our credit commitments, we always pay our credit card each month, no mortgage.  Don't have a car loan or anything, so what commitment.  Shall I go to the branch or just try another bank?  

My advice to try another bank is based solely on my experience of being a Barclays current account holder. You can do better elsewhere, as I now do with RBS.

However, my credit history (and the imaginary score displayed in my banking apps) can be best described as slowly improving so I'm curious as to why they don't want yourself and your husband, people of greater means (and greater imaginary credit scores) than myself, who they immediately opened a full current account for, as customers? It makes one wonder about their internal scoring.

Sorry to hear about your situation, glad you are getting back to track.  Just found out  from TransUnion, I have no credit card in my married name, no mortgage (paid off 10 years ago) and loan, no record to proof my ability to repay.  Honestly, I don't even want an overdraft.  Will definitely go to another bank.  

Credit records will only go back 6 years, so you'll never see your mortgage on there again. If the mortgage was with Barclays they'll probably know about it, but whether they still factor that in their lending decisions is anybody's guess.

When you say 'no credit card in my my married name' - is there a card in another name? Some lenders only report to certain bureaus, so you should check Experian (can be done for free via MSE) and Equifax (free via Clearscore) too.