I knew my Virgin bill was due to rise in April, so was steeling myself for a bit of a tousle to try to get it reduced. However, Virgin beat me to it, imorally.
I got a letter advising that in addition to the planned increase an additional, inflation, increase of £15 was being added. This would take my monthly bill to £100 for TV, broadband & phone.
Very kindly, they said I could cancel cancel my package, any time before 23rd March 2023, without paying any cancellation fees.
I tried several times to call but could not get through so resorted to those awful chatbots. Having answered the same question several times the bot advised that I would be connected to a ‘live’ agent as soon as one was free. After over an hour, I gave up and emailed the CEO.
The following day I get a call from the Executive Customer team.
Having explained my concerns I was advised that I could keep my existing package for £42 per month. Whilst this is a far more reasonable price, I am appalled that they can offer a price £20 less than I had been paying for the last 18 months let alone less than half what they had been trying to charge me.
If the package is worth £42 then that is the price that should be charged across the board to all customers.
I will never use Virgin again.
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