Alternative Fuel Payment & Solar panels
cazza0104
Forumite 24 Posts
Hi
Everyone in my postcode has received the £200 AFP via their electricity supplier except us. We are with Octopus as are several of our neighbours. We are the only house with solar panels but we don’t use them for heating which is oil fired. Could the government be disqualifying us because of our panels? We’ve been with Octopus for 18 months. They can’t tell us why we weren’t on the list of customers to credit as it comes from the government. Can anyone help shed any light on this?
Everyone in my postcode has received the £200 AFP via their electricity supplier except us. We are with Octopus as are several of our neighbours. We are the only house with solar panels but we don’t use them for heating which is oil fired. Could the government be disqualifying us because of our panels? We’ve been with Octopus for 18 months. They can’t tell us why we weren’t on the list of customers to credit as it comes from the government. Can anyone help shed any light on this?
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more info here: https://www.gov.uk/get-help-energy-bills/alternative-fuels
(nothing there about solar panels)
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.
EDIT: Also, applying manually might not be easy - I would guess that the first thing the recipient of your application will do is check whether the postcode was already included. If it was already on the list and you have an account with an electricity supplier, then they will surely assume that you should already have received it. This sounds like an Octopus glitch and it is probably for them to sort - they know the list of eligible postcodes and are the ones who have left you off the payment.
https://www.gov.uk/get-help-energy-bills/alternative-fuels
The automatic payment will pay if there is no gas for your post code and most use oil or LPG and you will get it even if you use electricty for heating.
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.
Clearly there must be an error in the system somewhere. Either the OP is wrong about his neighbours being at the same postcode or about his postcode being included or the Supplier has missed him off that postcode's list - most likely because they have an error in the postcode that they hold.
There are possibly other unlikely reasons, such as this being a property which has not had its address properly registered for a postcode - in that case, I guess it might be possible that the MPAN number might not align with the postcode that the supplier's billing service holds for the property - but we are talking a very unlikely set of circumstances here!
personally id go to the supplier and say if there not interested in helping then ask for a deadlock letter and take it to the ombudsman who will look at the criteria and instruct its paid or explain why not.
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.