New EE mobile contract and have received the price increase

upacreek1

I switched to ee and agreed a pay monthly contract with new phone in Mid January.

Today i received a text telling me that they're increasing my monthly bill by £7 due to inflation.

I appreciate that it is likely to be in their terms, but feel quite cheated to have a rise happen so soon after switching.

What should I do? 

oldernonethewiser

The increases have been all over the news for some time.

It is in the T&Cs.

What would you like to do?

born_again

Like the rest of us live with it.

Pretty much every mobile provider increases prices every April in line with figures in their T/C.

If you can't afford it then all you can do is speak to them & see if you can reduce some of the limits to bring the price down.

molerat

Every advert I have seen has the "prices will increase blah blah blah" at the bottom.  I thought it was common knowledge.  I have just renewed my BB contract and figured in the price rises, I am currently paying less than last year but will increase to a few pence above last year's price so a small win.

RhondaD

They did exactly the same thing to me. After 7 years of loyalty they sold me a new contract which they stated would remain a specific price, then slapped a massive hike on it. In my case they specifically said the price would not go up and misled me.  I made a complaint and as I was inside the 14 day cooling off period, they reversed the contract and I can now get a pac code to leave EE and take my number with me. I got a far better deal elsewhere. See if they will reverse the contract and let you leave without a penalty.

MikeJXE

You should walk

There are plenty of cheap offers around 

powerful_Rogue

MikeJXE said:

You should walk

There are plenty of cheap offers around 

Could work out pretty expensive if the OP has to pay an early termination fee to exit the contract.

born_again

MikeJXE said:

You should walk

There are plenty of cheap offers around 

OP said..
pay monthly contract with new phone in Mid January.

So well outside the 14 day limit.

So Op is paying @ least £50 a month. Given a 14.4% increase.

Far better to go SIM free & buy your own phone, or MSE style keep old one 👍

Money_Grabber13579

Ofcom have announced that they are looking into the practice of increasing in line with inflation plus an amount but I don’t expect they’ll do anything about it.

IMV, it’s an unfair practice because it’s businesses which should be taking on the pricing risk rather than the consumer (after all, they are the ones which seem to profit from it) and if they insist on offering long contracts, they should be forced to honour a set price for the length of that contract. If they want to be able to increase their prices, then don’t offer such long contracts. That would be the fair way of doing things but I don’t expect that this government and its regulators will ever side in favour of consumers.

born_again

Trouble is given may phones are now getting close to £1000 or in the case of new i-phones above. How many people will be able to afford a 12 month contract which includes paying for the cost of the phone?
Take the cheapest i-phone 14 £849. That is £70 a month over 12 months.

Clearly the airtime has to have some form of annual increase to cover increased costs, or they are simply going to increase prices to make sure they do not lose out over contract length.

HillStreetBlues

Money_Grabber13579 said:

Ofcom have announced that they are looking into the practice of increasing in line with inflation plus an amount but I don’t expect they’ll do anything about it.

IMV, it’s an unfair practice because it’s businesses which should be taking on the pricing risk rather than the consumer (after all, they are the ones which seem to profit from it) and if they insist on offering long contracts, they should be forced to honour a set price for the length of that contract. If they want to be able to increase their prices, then don’t offer such long contracts. That would be the fair way of doing things but I don’t expect that this government and its regulators will ever side in favour of consumers.

There isn't  that much of a price risk anyway.

The bulk of a monthly contract is the price of the phone,  but that price is known, so there is no risk.

It's the only network cost, that is the unknown.

If it was say a 15% rise
A person on £20pm will get a rise of £3pm
A person on £60pm will get a rise of £9pm (same contract but higher cost phone)

One increases by 3 times the other, but the costs to the network are the same.