Courier "lost" high value parcels

Civic2056

jon81uk said:

Assuming the "comparison site" is something like Parcels2go, then your contract is with them not the courier.
read the terms and put a claim in to them
Terms & Conditions (parcel2go.com) 
How Can We Help? | Service Centre | Parcel2Go

The courier is correct, it has nothing to do with them, you need to claim from the company you paid.

Also as others have said, assuming the delivery person will read a label is very poor business. A company should have someone available to manage pick ups and ensuring the right thing is given to the right person.

Why is the claim with them though as the comparison site did not pick up the parcel. Surely the site will just redirect us to the courier and we'll be stuck in a cycle of each courier/company blaming each other

jon81uk

Civic2056 said:

jon81uk said:

Assuming the "comparison site" is something like Parcels2go, then your contract is with them not the courier.
read the terms and put a claim in to them
Terms & Conditions (parcel2go.com) 
How Can We Help? | Service Centre | Parcel2Go

The courier is correct, it has nothing to do with them, you need to claim from the company you paid.

Also as others have said, assuming the delivery person will read a label is very poor business. A company should have someone available to manage pick ups and ensuring the right thing is given to the right person.

Why is the claim with them though as the comparison site did not pick up the parcel. Surely the site will just redirect us to the courier and we'll be stuck in a cycle of each courier/company blaming each other

Because that is who you likely paid (I assume as you haven't named the comparison site used). So you use their claims procedure.

But yes it is likely that due to your brothers negligence of not ensuring staff were there to hand over the parcel you are going to end up stuck.

Civic2056

jon81uk said:

Civic2056 said:

jon81uk said:

Assuming the "comparison site" is something like Parcels2go, then your contract is with them not the courier.
read the terms and put a claim in to them
Terms & Conditions (parcel2go.com) 
How Can We Help? | Service Centre | Parcel2Go

The courier is correct, it has nothing to do with them, you need to claim from the company you paid.

Also as others have said, assuming the delivery person will read a label is very poor business. A company should have someone available to manage pick ups and ensuring the right thing is given to the right person.

Why is the claim with them though as the comparison site did not pick up the parcel. Surely the site will just redirect us to the courier and we'll be stuck in a cycle of each courier/company blaming each other

Because that is who you likely paid (I assume as you haven't named the comparison site used). So you use their claims procedure.

But yes it is likely that due to your brothers negligence of not ensuring staff were there to hand over the parcel you are going to end up stuck.

Staff? It's only him lol. It's not his job to ensure someone else does their job, someone he does not employ. It's a simple enough mistake if it is one

user1977

Civic2056 said:

jon81uk said:

Civic2056 said:

jon81uk said:

Assuming the "comparison site" is something like Parcels2go, then your contract is with them not the courier.
read the terms and put a claim in to them
Terms & Conditions (parcel2go.com) 
How Can We Help? | Service Centre | Parcel2Go

The courier is correct, it has nothing to do with them, you need to claim from the company you paid.

Also as others have said, assuming the delivery person will read a label is very poor business. A company should have someone available to manage pick ups and ensuring the right thing is given to the right person.

Why is the claim with them though as the comparison site did not pick up the parcel. Surely the site will just redirect us to the courier and we'll be stuck in a cycle of each courier/company blaming each other

Because that is who you likely paid (I assume as you haven't named the comparison site used). So you use their claims procedure.

But yes it is likely that due to your brothers negligence of not ensuring staff were there to hand over the parcel you are going to end up stuck.

Staff? It's only him lol.

And you, apparently. Otherwise what's all the "we" stuff about?

Undervalued

Civic2056 said:

jon81uk said:

Assuming the "comparison site" is something like Parcels2go, then your contract is with them not the courier.
read the terms and put a claim in to them
Terms & Conditions (parcel2go.com) 
How Can We Help? | Service Centre | Parcel2Go

The courier is correct, it has nothing to do with them, you need to claim from the company you paid.

Also as others have said, assuming the delivery person will read a label is very poor business. A company should have someone available to manage pick ups and ensuring the right thing is given to the right person.

Why is the claim with them though as the comparison site did not pick up the parcel. Surely the site will just redirect us to the courier and we'll be stuck in a cycle of each courier/company blaming each other

Because, almost certainly, that is who your contract is with.

I'm sorry but you are making a lot of righteous assumptions here and not listening to any advice that differs from them.

Round here many drivers from the big courier companies struggle to read basic instructions written in plain English and printed out in a largish font. Not great, I agree, but that is how it is. 

As often as not, if you have a parcel collected by, say, DPD all they bring is a small sticky label with a number on it to affix to the parcel you give them. The sender is then given a small card with a matching number. The rest is sorted out at the depot. The driver doesn't know where the parcel is going and that is partly for security reasons (e.g high value mobile phones being returned etc).

Did you carefully read the full terms and conditions of the company you used? I suspect I know the answer.

unforeseen

Let's not forget that this was actually a B2B transaction and not a consumer one

A national/international courier used by my brother's business picked up a furniture item valued approximately £500.

jon81uk

Civic2056 said:

jon81uk said:

Civic2056 said:

jon81uk said:

Assuming the "comparison site" is something like Parcels2go, then your contract is with them not the courier.
read the terms and put a claim in to them
Terms & Conditions (parcel2go.com) 
How Can We Help? | Service Centre | Parcel2Go

The courier is correct, it has nothing to do with them, you need to claim from the company you paid.

Also as others have said, assuming the delivery person will read a label is very poor business. A company should have someone available to manage pick ups and ensuring the right thing is given to the right person.

Why is the claim with them though as the comparison site did not pick up the parcel. Surely the site will just redirect us to the courier and we'll be stuck in a cycle of each courier/company blaming each other

Because that is who you likely paid (I assume as you haven't named the comparison site used). So you use their claims procedure.

But yes it is likely that due to your brothers negligence of not ensuring staff were there to hand over the parcel you are going to end up stuck.

Staff? It's only him lol. It's not his job to ensure someone else does their job, someone he does not employ. It's a simple enough mistake if it is one

If it is only him then it is his responsibility to hand over the correct parcel.

At work if I am having something collected I tell the person in the post room that DHL are coming to collect this and I expect the post room staff to ensure the correct item is handed over. I would never expect the courier to guess at which item is theirs.

powerful_Rogue

Civic2056 said:

jon81uk said:

Civic2056 said:

jon81uk said:

Assuming the "comparison site" is something like Parcels2go, then your contract is with them not the courier.
read the terms and put a claim in to them
Terms & Conditions (parcel2go.com) 
How Can We Help? | Service Centre | Parcel2Go

The courier is correct, it has nothing to do with them, you need to claim from the company you paid.

Also as others have said, assuming the delivery person will read a label is very poor business. A company should have someone available to manage pick ups and ensuring the right thing is given to the right person.

Why is the claim with them though as the comparison site did not pick up the parcel. Surely the site will just redirect us to the courier and we'll be stuck in a cycle of each courier/company blaming each other

Because that is who you likely paid (I assume as you haven't named the comparison site used). So you use their claims procedure.

But yes it is likely that due to your brothers negligence of not ensuring staff were there to hand over the parcel you are going to end up stuck.

Staff? It's only him lol. It's not his job to ensure someone else does their job, someone he does not employ. It's a simple enough mistake if it is one

You've already said the same thing has already happened a few times previous, so why hasn't your brother made any changes to his procedures? Certainly seems like negligence on his part.

elsien

On a purely procedural note, the small claims information advises that you need to be 18 to bring a claim. Your brother is only 17?
And has he sent a letter before action first? 
You keep talking about "we" have initiated court proceedings but who has issued them, you or him? And is that the same person who formed the contract with the courier? 

With regards to them putting Bristol down as a preference, that’s probably because it’s closest to where they are based. You don’t want to traipse over there because of the distance, but they are the defendant so equally they may not want to traipse the same distance over towards you. How that gets resolved by the courts, I have no idea.

soolin

I will ask the forum team to move this to the small biz board as this is not a consumer issue, it’s a B2B one.

OP when checking out legal routes open to the business or sole trader make sure you look at the rules and costs for B2B and not consumer costs.