Sent an energy bill addressed to the occupier, despite moving with provider.

macman

michael32253 said:

macman said:

You can sometimes port your tariff to the new property, but you always start a new account there, rather than 'transfer it', and you must register with the deemed supplier on day one and pay them until the switch has occurred.
This system has been in place for 33 years now but it's still not universally understood.

I think I misunderstood how archaic their systems and processes are. I'm surprised there is nothing in Ofgem regulations or Consumer protection that would make switching like other industries (e.g. switching broadband). If only their system actually communicated with publicly accessible databases or that communication between suppliers was better. I just wasn't aware I had to create an account on the day of moving in and close it the same day (it's laughable). 

It's not perfect, but it's considerably better than the system that existed before privatisation, whereby you would move into a property which would have had both the gas and electricity disconnected, and you would have to trudge up to the local gas and electricity board shops to sign up, and then await an engineer to come and reconnect you. Which wouldn't be on a weekend. if you had moved in on a Friday, tough.

michael32253

Recent update from my current supplier that I switched to the property (Eon). Their customer support claims they send out a message to the supplier of the current property (SSE) that they are taking over the supply on a specific date. I'm assuming if this is true, then SSE either don't receive this or don't have a process to receive and/or action on it. 

SMcGill

Their customer support claims they send out a message to the supplier of the current property (SSE) that they are taking over the supply on a specific date. I'm assuming if this is true, then SSE either don't receive this or don't have a process to receive and/or action on it. 

This is true, EonNext did exactly this when I moved house last December. They began the switch process in advance and took over supply from the day I moved in, using the final smart meter readings from Scottish Power.

I had set up a Scottish Power account in advance, just in case the switch didn’t happen on the first day, but it did. SP then made an error by not marking my account as having moved so I did have a bit of to and fro with them about that but it got sorted within a few weeks.

Qyburn

macman said: 

It's not perfect, but it's considerably better than the system that existed before privatisation, whereby you would move into a property which would have had both the gas and electricity disconnected, and you would have to trudge up to the local gas and electricity board shops to sign up, and then await an engineer to come and reconnect you. Which wouldn't be on a weekend. if you had moved in on a Friday, tough.

I moved into one rental, and one purchased house, before privatisation and in both cases power was on when we moved in with no engineer needing to visit. I guess that may have been different with different boards, both my examples were NSHEB. Really that process should have been easier then with no ambiguity about who you'd be paying. 

michael32253

SMcGill said:

Their customer support claims they send out a message to the supplier of the current property (SSE) that they are taking over the supply on a specific date. I'm assuming if this is true, then SSE either don't receive this or don't have a process to receive and/or action on it. 

This is true, EonNext did exactly this when I moved house last December. They began the switch process in advance and took over supply from the day I moved in, using the final smart meter readings from Scottish Power.

I had set up a Scottish Power account in advance, just in case the switch didn’t happen on the first day, but it did. SP then made an error by not marking my account as having moved so I did have a bit of to and fro with them about that but it got sorted within a few weeks.

I'm on my third attempt to sort it now. First time was a call for over an hour with 6 different support staff (just kept getting passed around). The second was on WhatsApp and noe again for a third. They're very reluctant to clear an account even if they know from public records they didn't supply the property.