Can a company ask me to return items to another country?

born_again

HillStreetBlues said:

The contract is for a supply of a raincoat,  this hasn't been supplied.
So try a chargeback of non receipt of goods.

Inform the supplier that it is up to them and at their cost  on how to return the item that has been wrongly sent. 

It then boils down to proof of delivery. Which has happened.
So if they are on the ball, they will reject. might not, but can do.

Not as described would be better with proof of what was ordered (invoice) & photo of what was delivered 👍

Remember only one chance with a chargeback.

TELLIT01

Contact your bank and ask for their advice.  If there are a lot of negative reviews with the same reason, the bank may be more prepared to agree to a chargeback as it becomes fraud rather than a failure to supply.

HillStreetBlues

born_again said:

HillStreetBlues said:

The contract is for a supply of a raincoat,  this hasn't been supplied.
So try a chargeback of non receipt of goods.

Inform the supplier that it is up to them and at their cost  on how to return the item that has been wrongly sent. 

It then boils down to proof of delivery. Which has happened.
So if they are on the ball, they will reject. might not, but can do.

Not as described would be better with proof of what was ordered (invoice) & photo of what was delivered 👍

Remember only one chance with a chargeback.

I agree as delivered not as described would be better.

Also submit the e-mail about returning the ring, as that could imply they accept a ring was sent.

born_again

TELLIT01 said:

Contact your bank and ask for their advice.  If there are a lot of negative reviews with the same reason, the bank may be more prepared to agree to a chargeback as it becomes fraud rather than a failure to supply.

While I get what you are saying. You can only do fraud chargeback when a unknown 3rd party has used card details. All company needs to do is come back with OP details & it's a lost chargeback.

user1977

reserching said:

Alderbank said:

I bought a raincoat online on January and the company address is in London...

What is the name of the company and what is their address in London?

The address of joytidy.com is in Rawmarsh near Rotherham (S62 5AA) which is hundreds of miles from London.

Sorry, my point was they are in uk and I am in uk too, how far from London is not that important 

Are they really in the UK? This is what the address they give looks like.

There are no proper UK company details on the website I can see - just a trading name and that postal address. Good luck trying to sue them, if it came to that.

reserching

HillStreetBlues said:

born_again said:

HillStreetBlues said:

The contract is for a supply of a raincoat,  this hasn't been supplied.
So try a chargeback of non receipt of goods.

Inform the supplier that it is up to them and at their cost  on how to return the item that has been wrongly sent. 

It then boils down to proof of delivery. Which has happened.
So if they are on the ball, they will reject. might not, but can do.

Not as described would be better with proof of what was ordered (invoice) & photo of what was delivered 👍

Remember only one chance with a chargeback.

I agree as delivered not as described would be better.

Also submit the e-mail about returning the ring, as that could imply they accept a ring was sent.

Thanks everyone for replying. I kept every email from them as evidence and may ask bank’ advices too, I also knew what bank will ask for: purchasing confirmation, proof of item delivered (the company will even I don’t), pictures of wrong item, emails to ask for refund, then the next steps will be able to claim money back if they don’t accept to refund me (but they accepted in this case), or they didn’t refund me after I returned wrong item (this I have to show the prove of postage). I realised hundreds of customers have same problem like me after I read the company reviews, such as ordered boots but got a necklace after a month… just all of them never got refund back even returned items, which means I will risk to waste £15 on postage after lost raincoat. I can start to claim even the company try to ignore my email after 3 working days, but apparently these kind of scam companies learnt regulations very well, they replied, just make it harder to stop you. I just don’t want to accept ‘forget it’ option. 

tightauldgit

To answer your basic question, yes a company sending you something from overseas can certainly ask you to return an item to overseas before they refund you. If they've sent you the wrong thing they should be footing the return cost though. 

If they've been deceptive then you might have a case. I think you'd have to look at the T&Cs of the site and your order to see if they've given themselves some out on the location of the item - if it says somewhere that they act as an agent for third parties who may ship from overseas. If they claim the company is a UK company shipping from the UK then I don't think they can ask you to return it to Bangladesh but you might have to pursue them in a court. Is the UK company an actual company or just a random address? 

I really don't know about chargebacks etc probably the best thing there is to speak to the bank/card provider and explain the situation and ask for their advice. 

Is the ring worthless? Any mileage in just putting in on ebay to recover your costs? 

TELLIT01

Probably the most common scam operated by vendors in China is to send an item worth next to nothing instead of the correct item.  From what I can make out they can insist that the 'wrong' item is returned to them before the will supposedly send the correct item.  As they have sent something it seems to muddy the waters regarding the likes of chargeback.

In my previous post I referred to fraud when I should really have said 'scam'.  If enough people have complained about the same tactic the card provider may accept that chargeback is valid without jumping through all the hoops of trying to return an item to China.