Unfair charge

nettewatt

I currently subscribe to Sky. They are charging me for Multi room access but I watch Sky in my lounge because i havent got a box for my bedroom. They are willjng to sell me a box for my bedroom but not decrease my charge for multi room. Hiw can they charge me for sonethjng I cant have?

kassy64

nettewatt said:

I currently subscribe to Sky. They are charging me for Multi room access but I watch Sky in my lounge because i havent got a box for my bedroom. They are willjng to sell me a box for my bedroom but not decrease my charge for multi room. Hiw can they charge me for sonethjng I cant have?

Have you ever had multiroom?
I suggest the only people who can help you are Sky, get on the phone or chat and explain the situation, I'm pretty sure they will rectify the problem.

nettewatt

i tried before and they said that multi room was part of the signature package, couldn't be taken off and I needed to buy another box to access in second room

MikeJXE

It's not just Sky I'm with talktalk and my broadband includes talktalk tv which I don't use or don't want but it's part of the package and can't be removed 

Suck it up and get on with it 

tacpot12

Was the package explained properly to you, and might you be able to evidence this? If so, you might be able to cancel the contract, and get a new one. 

kassy64

nettewatt said:

i tried before and they said that multi room was part of the signature package, couldn't be taken off and I needed to buy another box to access in second room

Pretty sure its not, its an add-on for those that wish to pay the additional fee (£10 to £15 per month) and actually need Sky in another room(s). As I asked before have you ever had multi-room? Multi-room gives you a mini box and ability to watch Sky via your home wi-fi on more TV's around the house (you need a mini box for each additional TV). get on the phone and get it sorted asap.

cajef

I had the same contract multiroom was part of the package when I changed to Sky Q, we also only had the one TV in our lounge, when the initial contract ended I contacted Sky and negotiated a new contract without paying for a mini box removed it and returned it to Sky. 

J292

Sounds like you could be on a very early sky q package that bundled the multiroom in but now it’s an optional add on I’d get your package reviewed and up dated to reflect your needs and viewing habits hopefully you’ll get a competent agent to assist you good luck