warranty issue with ASHP which is no longer working

Quayside8 Posts: 2
First Post
edited 23 January at 2:32PM in Heat pumps
An ASHP system has stopped working towards end of manufacturers warranty.  Installers were investigating possible causes of issue.  Turns out it is in fact the heat pump with the issue. Warranty period is now over and the manufacturers were not informed until this point. They insist the warranty begins at date of sale and not date of system commissioning (switching on after installation).

Any suggestions?  

Have checked the warranty from installer and they do state a certain timescale but not clear if its commission date of purchase date.



  • macman
    macman Posts: 52,949
    Name Dropper First Post First Anniversary
    edited 27 February 2023 at 9:57AM
    So what is the actual wording of the warranty? What are the dates? Manufacturer? 
    You can still claim your statutory rights under CRA2015 from the installer/supplier if the warranty has expired. Who did you purchase it from?
    No free lunch, and no free laptop ;)
  • Had to recheck warranty - it does clearly state that warranty period commences from date of delivery.  Installer is querying this as delivery date isn't same as commissioning date which is when the system is tested and switched on. This was about 3 weeks after delivery.  Annoyingly it failed just at the end of the warranty which is now out of date.  I guess my question is who is responsible for replacing the system? Manufacturer or installer?

  • Nearlyold
    Nearlyold Posts: 2,228
    First Anniversary Name Dropper Combo Breaker First Post
    edited 27 February 2023 at 11:23AM
    Installer is responsible under CRA2015  if you bought the heat pump from them. If you purchased from a different supplier and the installer only provided a fitting service then the supplier is responsible. NB You'd need to show there was an inherent defect 

    The manufacturer is responsible for claims under the manufacturers Warranty.

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