Ovo bill

pochase

You need to look at the complete bill, not just at one page.

Many suppliers deduct the £67 from the usage. It is very likely that you used the charges listed plus £67, and the billed amount was reduce by the £67 before it was listed. Have a look at the sub totals and add them up, they should be higher than the total.

ROY47

Charges in detail 6th Feb - 1st March

Electricity

Standing charge 28 days at 46.82p per day	£13.11
Energy use charge 225.22 kWh at 32.34p	£72.84

Gas

Standing charge 28 days at 27.12p per day	£7.59
Energy use charge 579.43 kWh at 9.89p	£57.31

Credits, discounts and VAT

VAT 5% of £150.85	£7.54
Energy Bill Support Scheme	-£67.00
Total Charges	£91.39 out

Think I got it now If I add up £ 13.11 + £72.84 + £7.59 + £57.31 + £7.54  =   £158.39 total cost for using gas /electric + vat     - £67 refund = £91.39 out

Thank you to all that helped  why can't they show £67 added to account from government in easy to understand way

MorningcoffeeIV

Because everyone was required to undertake massive system changes at the drop of a hat. It ain't pretty, but it works.

You have the support you're meant to have. That's good enough.

ROY47

I am not the only one who got confused by ovo ,finally found this lot

https://forum.ovoenergy.com/my-account-140/66-government-energy-bills-support-scheme-deducted-from-my-ovo-account-balance-not-added-11863