Ovo bill

ROY47

This doesn't seem right

£103.62 in credit    £80.39 sharges so far = £25.93 credit

Refund £67    leaves me in debit ?????

Thought the £67 was "off the Government " to help with bills

Your balance

Updated 17h ago

Starting balance 6 Feb	£103.62 in credit
Total charges	£80.39 out
Refunds 7 Feb	£67.00 out
Today's balance 25 Feb	£43.77 in debit

Charges in detail

 

Electricity

Standing charge 20 days at 46.82p per day	£9.36
Energy use charge 101.62 kWh at 32.34p	£32.86

 

Gas

Standing charge 20 days at 27.12p per day	£5.42
Energy use charge 292.46 kWh at 9.89p	£28.92

Credits, discounts and VAT

VAT 5% of £76.56	£3.83
Total Charges	£80.39 out

 

 

ROY47

Should say charges

HampshireH

You should see it paid in and then paid out to your bank if it's not appearing as staying on your bill. Some suppliers seem to be just paying it to customers. Does seem a bit strange they would do it and leave a debit balance.

Can't you just transfer it back across?

ROY47

Can't see where it's paid in to ovo   it does appear on my bank statement  £67 paid in from ovo

ariarnia

 the problem is your not looking at your actual bill. your looking at a snapshot of your account because you billing dates are the 6th feb to 5th march. important to no theres 2 differnt things going on. one is the refund and the other is the gov payment. there completely seporate things.

1. ovo refund you from your dd a few days after its cleared. thats what your seeing and why you are in 'debt' because your dd is just 67 less than it 'should' be. 

2. then the gov payments happen on the 1st of the month. that means your last bill would have the 1 feb payment and this bill will have the 1 march payment.

just wait a few days (maybe Friday) and it should show up. or wait until your bill is generated and you should see it there on the second page. 

ROY47

will check again but still don't get it

ariarnia

ROY47 said:

will check again but still don't get it

what don't you get? look again at what you pasted and you can see your not looking at a full month. 

so you have had 67 refunded from your dd from ovo into your bank.

but the 67 from the goverment to replace it in your energy account wont be paid in until after the 1st of the month (wed) 

so you will see both on your bill. which will be generated after the 6 march because thats your billing date. but until then it will look like your down 67

ROY47

I still can't see a payment off government to my account even if I look back

at previous bills 

Billing for 6 Feb – 5 Mar 2023

Your charges for this period were £91.39.

Your balance

Starting balance 6 Feb	£103.62 in credit
Total charges	£91.39 out
Refunds 7 Feb	£67.00 out
Direct Debit 1 Mar	£200.00 in
Closing balance 5 Mar	£145.23 in credit

Your balance

Starting balance 6 Dec	£146.31 in credit
Total charges	£155.37 out
Refunds 6 Dec	£67.00 out
Direct Debit 3 Jan	£180.00 in
Refunds 5 Jan	£67.00 out
Closing balance 5 Jan	£36.94 in credit

pseudodox

I really do admire the endless intervention of the people here who have been so helpful in trying to reassure people that they are not being fleeced by their energy supplier.  Same perceived problem over and over is explained away time and again. I have no problem understanding my own bills however I can appreciate some do but I really don't have the patience of some of you stalwarts of the forum.  Thank goodness the EBSS has come to an end for now!  You can all take a well deserved rest!

ROY47

Tell me where or how  the £67 a month off the Government is added to my bill  then I will be quiet

I can see the refund to my bank but it seems to be paying back from my direct debit  in theory giving me

my own money back

Jackie1813

Look at the charges in detail page of your bill.