Eharmony

beckyuk

I joined thinking they would take the money monthly, so i can cancel within the 14 days cooling off, (i would expect to be charged something for that). But when i saw they had taken a full years money of over £200 I cancelled the very next day, so i was basically a member for a day, but did not use the platform. I emailed them and they refunded the money but kept £65 for one day!!!! They are refusing to refund me that. Its a disgrace, i see im not the only one they have done it to.
https://www.theguardian.com/money/2022/jan/12/i-was-charged-65-by-dating-service-eharmony-after-i-broke-up-with-it

SiliconChip

I'd suggest that if you kick up a fuss you might get a full refund. While section 11 of their Terms & Conditions does mention the charge:

"However, please note that if you have started to use the Premium Membership within the 14-
day cancellation period, we will be entitled to retain from the refunded payment a reasonable
amount (value compensation) to account for that portion of the Premium Membership that you
have already received."

https://www.eharmony.co.uk/static_cms/eharmony/static/Downloads/eharmony_UK_Terms_and_Conditions_2022_02_28.pdf

I can't find anything to say how much the "reasonable amount" would be, so that sounds like an unfair term to me.

Bradden

Just spotted we seem to have a duplicate thread.

https://forums.moneysavingexpert.com/discussion/6214612/eharmony#latest