Credit card doesn't want to return my charged card.
sa2000
Forumite 4 Posts
in Credit cards
So last month I book an apart. Name Stay apartment through Booking.com. On the day I was supposed to get there. I notice the apartment wasn't there. I thought it was an addressing issue. When I ask someone locally they said they never saw that address and my map actually said I would have to walk another 40 minutes.
Check-in time was for 3 pm. I was supposed to get an instruction on how to get access. When I called to ask for those instructions, someone kept saying someone will call me.
No one called me till about 7 pm. to say I have to pay a holding deposit of £750. Not even the Hilton which I previously would use instead of a short let takes a deposit to stay in their hotel.
It occurred to me that I may have been scammed. I called my credit card company Vanquis, and to date, I haven't received my payment of £ 344.44.
I have called Vanquis and they ask me over and over to explain and still haven't received any information and when the funds will be paid back.
After investigating Stay In Apartment I noticed from the Google reviews other customers had had similar issues. When you call them they become aggressive on the phone.
How can you charge my card for the service I didn't get?
Booking.com promised to refund me and give me a free stay and they didn't do that. I understand they are not a UK company so they don't care.
Im looking to cancel my credit card account since the credit card company is in support of this fraudulent activity
Check-in time was for 3 pm. I was supposed to get an instruction on how to get access. When I called to ask for those instructions, someone kept saying someone will call me.
No one called me till about 7 pm. to say I have to pay a holding deposit of £750. Not even the Hilton which I previously would use instead of a short let takes a deposit to stay in their hotel.
It occurred to me that I may have been scammed. I called my credit card company Vanquis, and to date, I haven't received my payment of £ 344.44.
I have called Vanquis and they ask me over and over to explain and still haven't received any information and when the funds will be paid back.
After investigating Stay In Apartment I noticed from the Google reviews other customers had had similar issues. When you call them they become aggressive on the phone.
How can you charge my card for the service I didn't get?
Booking.com promised to refund me and give me a free stay and they didn't do that. I understand they are not a UK company so they don't care.
Im looking to cancel my credit card account since the credit card company is in support of this fraudulent activity
0
Latest MSE News and Guides
Replies
What's the issue, in 50 words or fewer? And no random screenshots allowed.
-You booked somewhere to stay
-You paid for your booking
- On the day there was a delay to receiving check-in instructions
- The address wasn't accurate
- They asked for a security deposit before handing over the check-in instructions, which was also confirmed by your booking app customer service
- You decided it was a scam so didn't pay - and then decided not to proceed with the booking (presumably stayed somewhere else?)
- You've tried to get a refund off your credit card - and they're not forthcoming
Is that accurate?
If so - what does it say in your booking app FAQ/terms & conditions around security deposits?
What steps have you taken to complain to the booking app, and what was their response?
How inaccurate was the address?
Did you stay somewhere else instead?
Surely you must have expected there would be issues with the property?
I mean, the top review there states "Only book this property if you wish to be robbed of your money."!
How long since you contacted Vanquis?
Was it service not received though? It appears the OP chose not to continue as they 'thought it was a scam'. Whereas it's possible that they were the procedures, and weren't followed by the OP. Maybe there's an issue with the clarity of instructions and terms and conditions - but it may not be as clearcut as 'service not received'. (I'm hoping the OP who has already replied to the thread can update additional info as I, and other posters have raised above)
Yes. So I couldn't find the address. I just had someone call me later while waiting at a coffee shop. To say I had to pay a deposit of £750. I mean it didn't feel right. If I had to pay a deposit it would be when the booking was made.
I later that night went to stay at Marling Apartment.
I have made a complaint to booking.com. First, they said Stay in has a non-refundable deposit. And suggested that if they don't resolve the issue by 9 pm on the day. I will be refunded and given a 1-night free stay. That's the last I heard from them.
Im not sure why my credit card company is not firth coming. I didn't stay at the apartment. All I get from them is they are still investigating. And I also received an email from them to say my credit limit would be increased. I have never had issues like this.
Why are you increasing my limit when I have 344.44 that needs to go back to the card?
Limit increases are based on account behaviour and risk, not hotel refunds.