A big GiffGaff Gaff - porting two numbers

Geranium44

Hi my wife and I left Tesco mobile this week (mistake#1) owing to loss of price freeze announced this week. Giffgaff started the porting process for both our phones. 48hrs later we don’t have our Tesco numbers and I’m losing clients consequently. I did consider giving my giffgaff temporary number to my business clients and tell them it’s short term while I change my number for cost of living reasons but didn’t think that was a good look. (Sarcasm in case you’ve missed it). 

Giffgaff is which? Recommended. Really?
anymother providers anyone recommend on a rolling monthly contract with similar giffgaff pricing (£15 pm
for 35gb and unlimited cals texts)
many thanks 

SaverRate

Giffgaff are not the cheapest.

Have a look at https://www.moneysavingexpert.com/cheap-mobile-finder/

I recommend ID Mobile and Lebara but there are other providers

Geranium44

Thanks no they’re not the cheapest but I was drawn by the which? endorsement and O2 link so rock bottom pricing wasn’t everything. I’ll check those out and thx again. 

savergrant

I would advise against a hasty decision. Firstly I can't see an issue with telling clients you are changing provider for a better deal myself. Secondly when did you request the port, and are your tesco sims still active? Most networks will initiate the port the day after you give them the pac, but it is not unusual for it to take two days. Sadly transferring between networks that use the same parent network seems to be more problematic.
If you do decide to move from giffgaff you will need to wait a day after your port in completes before requesting a pac from them, so that would be a last resort for me.

PHK

Just to add, once the original SIMs stop working it can take until the end of the day until full service is received on the new SIMs. Normally text messaging is the last service to activate. 

Remember, that the original network the number was assigned to is in charge of the porting process. So if something goes wrong then whichever network you go to will need to get their porting team to contact the porting team  at the network in control. If the fault is at what's called the original network operator then you'll have the same issue wherever you go .

I would think carefully before choosing Giffgaff or similar for business use. There is no quality of service guarantee as you'd get with a business tariff. 

However, you might be able to make a BI claim to your insurer.

glennevis

Post your question on the giffgaff Help and Support forum

https://community.giffgaff.com/t/help-and-support

d123

Geranium44 said:

anymother providers anyone recommend on a rolling monthly contract with similar giffgaff pricing (£15 pm
for 35gb and unlimited cals texts)
many thanks 

I've had good service from 1p Mobile (£15 for 50GB, unlimited texts/min, 5G, wificalling and volte) which runs on EE and Smarty (£10 for 60GB, unlimited texts/min, 5G, wificalling and volte) which runs on Three.