How quickly should you be back on gas if you have been disconnected due to faulty gas meter?

5 Posts
in Energy
When you are disconnected from Gas due to a leaking gas meter ie dangerous (not prepayment meter) do you know how quickly your gas supplier has to get you back on gas?
Where is what is supposed to happen set out - does anyone know?
Thanks.
Where is what is supposed to happen set out - does anyone know?
Thanks.
0
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Engineer called my supplier Shell...they came after 4 hours...they couldn't replace because it was sub underground..passed onto SSM..who came within 3 hours and fitted new dumb meter at my request.
So gas turned off app 1pm new meter working about 8pm.
Shell paid a direct credit to my account of £30 due to the delay