Alternative Fuel Payment - with Eon Next you can request they transfer it to your bank account :)

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pinkteapot
pinkteapot Posts: 8,040 Forumite
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I'm with Eon Next for electricity and we pay by direct debit. The £200 payment was credited to our Eon account. I just got the usual email telling me my DD payment for next month, and it wasn't reduced at all (I was expecting zero for a few months or something while that £200 got used up). Logged in and they seemed to be ignoring the credit balance. 

I then clicked the "Can I get some credit refunded?" link under the account balance, followed the prompts, and they said I could withdraw up to £200.73. So I've done that. :) Should hit my bank account in a week or so. 



Just in case it helps anyone else. I've never had a significant credit balance before so didn't know how easy it was to get the money out. 

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  • dealyboy
    dealyboy Posts: 1,784 Forumite
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    I'm with Eon Next for electricity and we pay by direct debit. The £200 payment was credited to our Eon account. I just got the usual email telling me my DD payment for next month, and it wasn't reduced at all (I was expecting zero for a few months or something while that £200 got used up). Logged in and they seemed to be ignoring the credit balance. 

    I then clicked the "Can I get some credit refunded?" link under the account balance, followed the prompts, and they said I could withdraw up to £200.73. So I've done that. :) Should hit my bank account in a week or so. 



    Just in case it helps anyone else. I've never had a significant credit balance before so didn't know how easy it was to get the money out. 

    ... Also with E.On Next with a credit of £428. Actually it says 'Why is my account in credit?' but I'll let you off. That is good to know, hopefully you will get some more thanks as I'm bumping it.

    I reduced my DD to £1 to force them to use my credit next time 7th March for me, do you think that will work?

    Of course we also have the last £67 to come of the £400 on 1st March.

  • Apodemus
    Apodemus Posts: 3,384 Forumite
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    edited 24 February 2023 at 7:44AM
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    dealyboy said:

    I'm with Eon Next for electricity and we pay by direct debit. The £200 payment was credited to our Eon account. I just got the usual email telling me my DD payment for next month, and it wasn't reduced at all (I was expecting zero for a few months or something while that £200 got used up). Logged in and they seemed to be ignoring the credit balance. 

    I then clicked the "Can I get some credit refunded?" link under the account balance, followed the prompts, and they said I could withdraw up to £200.73. So I've done that. :) Should hit my bank account in a week or so. 



    Just in case it helps anyone else. I've never had a significant credit balance before so didn't know how easy it was to get the money out. 

    ... Also with E.On Next with a credit of £428. Actually it says 'Why is my account in credit?' but I'll let you off. That is good to know, hopefully you will get some more thanks as I'm bumping it.

    I reduced my DD to £1 to force them to use my credit next time 7th March for me, do you think that will work?

    Of course we also have the last £67 to come of the £400 on 1st March.

    Interesting that Pinkteapot's link clearly shows a "Can I get some credit refunded?" link as well as the "Why is my account in credit?"  link... However, when I look at my E.On Next account management dashboard, like dealyboy, I only get the "Why..." option.   How is it possible that we are seeing different webpages?

    Also, despite being £800 in credit, the site won't let me reduce the DD by more than 10% from their estimated average annual figure.  My current DD is at the minimum they will allow online, but still above the current (price-capped) monthly charge - so my £800 credit is really £200 AFP, £333 EBSS and £267 overpayment.  I guess I could probably get the DD temporarily reduced or the £200 AFP paid to my bank if I contact them by 'phone, but the price cap will soon be reduced and my credit balance will start to drop, so I'll probably just leave it where it is.
  • dealyboy
    dealyboy Posts: 1,784 Forumite
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    Hi Apodemus ...
    Apodemus said:
    dealyboy said:

    I'm with Eon Next for electricity and we pay by direct debit. The £200 payment was credited to our Eon account. I just got the usual email telling me my DD payment for next month, and it wasn't reduced at all (I was expecting zero for a few months or something while that £200 got used up). Logged in and they seemed to be ignoring the credit balance. 

    I then clicked the "Can I get some credit refunded?" link under the account balance, followed the prompts, and they said I could withdraw up to £200.73. So I've done that. :) Should hit my bank account in a week or so. 



    Just in case it helps anyone else. I've never had a significant credit balance before so didn't know how easy it was to get the money out. 

    ... Also with E.On Next with a credit of £428. Actually it says 'Why is my account in credit?' but I'll let you off. That is good to know, hopefully you will get some more thanks as I'm bumping it.

    I reduced my DD to £1 to force them to use my credit next time 7th March for me, do you think that will work?

    Of course we also have the last £67 to come of the £400 on 1st March.

    Interesting that Pinkteapot's link clearly shows a "Can I get some credit refunded?" link as well as the "Why is my account in credit?"  link... However, when I look at my E.On Next account management dashboard, like dealyboy, I only get the "Why..." option.   How is it possible that we are seeing different webpages?

    Also, despite being £800 in credit, the site won't let me reduce the DD by more than 10% from their estimated average annual figure.  My current DD is at the minimum they will allow online, but still above the current (price-capped) monthly charge - so my £800 credit is really £200 AFP, £333 EBSS and £267 overpayment.  I guess I could probably get the DD temporarily reduced or the £200 AFP paid to my bank if I contact them by 'phone, but the price cap will soon be reduced and my credit balance will start to drop, so I'll probably just leave it where it is.
    ... sorry yes ... I thought it was a mistake (sorry @pinkteapot).

    ... I phoned to get mine down to £1

    I have also been struggling with them to recognise that there's an anomaly with my dashboard since I came off my fix on 29th Jan. The dashboard showed Next Flex single rate but the messages on my dashboard and e-mails showed E7 rates (as does my meter). At some point one of them changed me back and renewed my fix rate, but the anomaly persists. Its a long story but we'll see what happens with my next bill due 28th Feb/1st March (subject for another thread).

  • pinkteapot
    pinkteapot Posts: 8,040 Forumite
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    edited 24 February 2023 at 2:02PM
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    Apodemus said:
    dealyboy said:

    I'm with Eon Next for electricity and we pay by direct debit. The £200 payment was credited to our Eon account. I just got the usual email telling me my DD payment for next month, and it wasn't reduced at all (I was expecting zero for a few months or something while that £200 got used up). Logged in and they seemed to be ignoring the credit balance. 

    I then clicked the "Can I get some credit refunded?" link under the account balance, followed the prompts, and they said I could withdraw up to £200.73. So I've done that. :) Should hit my bank account in a week or so. 



    Just in case it helps anyone else. I've never had a significant credit balance before so didn't know how easy it was to get the money out. 

    ... Also with E.On Next with a credit of £428. Actually it says 'Why is my account in credit?' but I'll let you off. That is good to know, hopefully you will get some more thanks as I'm bumping it.

    I reduced my DD to £1 to force them to use my credit next time 7th March for me, do you think that will work?

    Of course we also have the last £67 to come of the £400 on 1st March.

    Interesting that Pinkteapot's link clearly shows a "Can I get some credit refunded?" link as well as the "Why is my account in credit?"  link... However, when I look at my E.On Next account management dashboard, like dealyboy, I only get the "Why..." option.   How is it possible that we are seeing different webpages?


    That is weird. When I clicked the second link it said I may or may not be able to get a refund - they'd calculate whether the credit was needed to cover my account in higher-usage months (and then subsequently decided I could have the cash). I don't know why they're showing some customers the refund option and not others! 

    Hang on... I've just logged in again and it's still showing the £208 credit (as they haven't yet actually processed my refund) but the 'get a refund' link has vanished! Not sure if that's because I've got a pending refund, or because they've removed that link completely just after I posted about it.  :o If no-one can see it anymore then apologies for the duff info.  :s
  • Apodemus
    Apodemus Posts: 3,384 Forumite
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    Apodemus said:
    dealyboy said:

    I'm with Eon Next for electricity and we pay by direct debit. The £200 payment was credited to our Eon account. I just got the usual email telling me my DD payment for next month, and it wasn't reduced at all (I was expecting zero for a few months or something while that £200 got used up). Logged in and they seemed to be ignoring the credit balance. 

    I then clicked the "Can I get some credit refunded?" link under the account balance, followed the prompts, and they said I could withdraw up to £200.73. So I've done that. :) Should hit my bank account in a week or so. 



    Just in case it helps anyone else. I've never had a significant credit balance before so didn't know how easy it was to get the money out. 

    ... Also with E.On Next with a credit of £428. Actually it says 'Why is my account in credit?' but I'll let you off. That is good to know, hopefully you will get some more thanks as I'm bumping it.

    I reduced my DD to £1 to force them to use my credit next time 7th March for me, do you think that will work?

    Of course we also have the last £67 to come of the £400 on 1st March.

    Interesting that Pinkteapot's link clearly shows a "Can I get some credit refunded?" link as well as the "Why is my account in credit?"  link... However, when I look at my E.On Next account management dashboard, like dealyboy, I only get the "Why..." option.   How is it possible that we are seeing different webpages?


    That is weird. When I clicked the second link it said I may or may not be able to get a refund - they'd calculate whether the credit was needed to cover my account in higher-usage months (and then subsequently decided I could have the cash). I don't know why they're showing some customers the refund option and not others! 

    Hang on... I've just logged in again and it's still showing the £208 credit (as they haven't yet actually processed my refund) but the 'get a refund' link has vanished! Not sure if that's because I've got a pending refund, or because they've removed that link completely just after I posted about it.  :o If no-one can see it anymore then apologies for the duff info.  :s
    Lol!  Looks like you've jinxed it!  Hope they process your payment!  :)
  • pinkteapot
    pinkteapot Posts: 8,040 Forumite
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    It says it's being processed so fingers crossed. Next time I'll make sure I've got the cash before offering the tip to others.  :D
  • Spoonie_Turtle
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    For what it's worth, I'm with Octopus but they use the same billing platform as Eon Next; my dashboard also has the 'Can I withdraw credit from my account?' link.  [I don't know how they work out the threshold at which it appears either.]
  • Apodemus
    Apodemus Posts: 3,384 Forumite
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    For what it's worth, I'm with Octopus but they use the same billing platform as Eon Next; my dashboard also has the 'Can I withdraw credit from my account?' link.  [I don't know how they work out the threshold at which it appears either.]
    I can't see it being a threshold thing...or it is a very large threshold!  I'm in credit by five times the monthly mid-winter use!
  • Spoonie_Turtle
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    Apodemus said:
    For what it's worth, I'm with Octopus but they use the same billing platform as Eon Next; my dashboard also has the 'Can I withdraw credit from my account?' link.  [I don't know how they work out the threshold at which it appears either.]
    I can't see it being a threshold thing...or it is a very large threshold!  I'm in credit by five times the monthly mid-winter use!
    Ooh yes, just reread the thread and I see how much credit you have!  Odd.
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