Tui compensation claim
in Flight delay compensation
7 replies 150 views
Hi, we were due to fly to Malaga at 6.15am, the flight was delayed over 3 hours. I completed the Tui claim form. Three days later, Tui responded, saying the flight was delayed 177 minutes, therefore within the 3 hour window. However, I have inputted the flight information into Google. Low and behold the information appears on Tui website, flight TOM 7750 delayed 3 hrs 12 minutes. I can not find an email address to further my complaint. Does anyone know what it is?
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Or did TUI's site show something significantly different from that?
If that is the case, why did the response from Tui state that the delay was 177 minutes?
If TUI are saying 177mins, that allows for 11 minutes to taxi, park and get the doors open. Seems reasonable at Malaga (a bit long if anything) so I don't think compensation will be due.
Edited to add: Flightradar24 records the taxi after landing and appears to show the aircraft parking at the gate at around 1258 which would tally with TUI's numbers, allowing for 4 minutes for ground staff to arrange equipment before doors open.