Unable to access British Gas account online

SuFo63V

Since BG updated it's system in November, I have been unable to access my online account. Despite using various browsers the message is always the same:

Hmmmmmmmmmm can't reach this page.

The app is also not working. I have rung BG today as I received an email asking me to submit a meter reading, despite having a smart meter. The advisor told me that the details take up to 90 days to switch over to their new system. I gave her a meter reading, and it transpired that my electricity account is £600 in debit! 

She also told me that the App no longer works with the new system. I was advised to try alternative browsers, which I've done without any success.

Anyone else having the same issue with access?

oxroxx

I can log in to my account but can't see up to date information. 
I also had an email asking for meter reading even though we have a smart meter.
Think they've made a mess of everything.

paulslinger

BG are an absolute joke.
I contacted them as I have been unable to view my usage and costs since they switched systems on 9th December. The chat agent told me BG was not legally obliged to provide this information but they did hope at some point to make it available at some point in the future. I stated how important this was to help consumers track usage and costs on a regular basis and moving to a system that did not provide this seemed a strange move.
I asked to raise a complaint, which he advised he had done and then said it was immediately closed.
If this is their idea of customer service they are certainly not a company I want to be dealing with.

Alnat1

If you're not happy with the service you're getting, take your business elsewhere. Prices are the same for all suppliers if you're on the SVT.