Issues with Learndirect - help/advice required

3 Posts

Hello, I am new to forums, I'm not even sure I have chosen the correct category. I need some guidance if anyone can offer any please? We signed our Daughter up for a 2 year GCSE with Learndirect. All was going well until just after she sat her mock exam in late December. Since this point she has not been able to access the rest of her course. We have emailed, called and Learndirect say there is a technical issue they cannot resolve, bearing in mind Learndirect's core business is online learning. After pushing and repeat calling they have sent a text book to us which is of no use nor ornament because you need the online access to answer the questions in the book! I have now lodged a formal complaint with Learndirect, it has been acknowledged but nothing as yet and they are passed the SLA for response. My Daughter sits her final exam in May and she has not had any learning since the end of December. We paid over £600 for this course. I have approached the department of Education but Learndirect do not fall under their governance. Where do I go from here please?
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Next I would send a LBA letter before action as this often helps companies realise you are serious and will not go away, make sure you give them a date to sort it by or you will take action. Then follow this with a claim if they do not sort it out.
Is the main aim your daughter getting the best grade possible in May or are you seeking a full or partial refund?
Does the package include exam fees and exam centre booking and fees? If those are lost it might be difficult to make alternative arrangements at this stage.