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Alternative fuel payment British Gas
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skyhigh100
Posts: 2 Newbie

I have received a £200 credit in my British Gas energy account this morning as expected as I use oil and wood to heat my house. They have just confirmed that they will not be transferring to my bank even though I am a direct debit customer and that instead this credit will be used against future energy costs. I am assuming they will be doing this with all qualifying customers? This seems wrong on so many levels, apart from the obvious point about it not being available for the consumer to use use to buy alternative fuel. I am in credit already so there is no justification for holding it in their account until at some point in the future it can be offset against electricity costs. Other companies are passing this payment on to the customer - any thoughts on how to get this money from British Gas?
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skyhigh100 said:I have received a £200 credit in my British Gas energy account this morning as expected as I use oil and wood to heat my house. They have just confirmed that they will not be transferring to my bank even though I am a direct debit customer and that instead this credit will be used against future energy costs. I am assuming they will be doing this with all qualifying customers?skyhigh100 said:This seems wrong on so many levels, apart from the obvious point about it not being available for the consumer to use use to buy alternative fuel.skyhigh100 said:I am in credit already so there is no justification for holding it in their account until at some point in the future it can be offset against electricity costs.skyhigh100 said:Other companies are passing this payment on to the customer - any thoughts on how to get this money from British Gas?
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skyhigh100 said:I have received a £200 credit in my British Gas energy account this morning as expected as I use oil and wood to heat my house. They have just confirmed that they will not be transferring to my bank even though I am a direct debit customer and that instead this credit will be used against future energy costs. I am assuming they will be doing this with all qualifying customers? This seems wrong on so many levels, apart from the obvious point about it not being available for the consumer to use use to buy alternative fuel. I am in credit already so there is no justification for holding it in their account until at some point in the future it can be offset against electricity costs. Other companies are passing this payment on to the customer - any thoughts on how to get this money from British Gas?I hope Shell don’t pull out of the consumer energy market, as it’s rumoured they might. I’m quite getting to like them!Arch0
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Thanks - I have just had my bill so will be another 6 months before next bill. I am always in credit by around £50 -100 depending on time of year so no justification for extra £200 credit sitting there. Feel it should be easier 🤨0
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skyhigh100 said:Thanks - I have just had my bill so will be another 6 months before next bill. I am always in credit by around £50 -100 depending on time of year so no justification for extra £200 credit sitting there. Feel it should be easier 🤨0
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Hi
I'm with BG and my address is on the 'off-gas' s/s, but I've neither had an email or seen a credit to my account as of this morning.
Is anyone else in the same position?0 -
The_Unready said:Hi
I'm with BG and my address is on the 'off-gas' s/s, but I've neither had an email or seen a credit to my account as of this morning.
Is anyone else in the same position?1 -
Spoonie_Turtle said:The_Unready said:Hi
I'm with BG and my address is on the 'off-gas' s/s, but I've neither had an email or seen a credit to my account as of this morning.
Is anyone else in the same position?0 -
I'll be asking BG to transfer it out. I'm always in credit and know exactly what I use each month so they have no need to hold onto it. I need some oil so I'd like to use the payment for what it was intended. If they're funny about it I'll just raise a complaint which is what everyone in credit should do if BG refuse to transfer it, it's not their money.1
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The_Unready said:Spoonie_Turtle said:The_Unready said:Hi
I'm with BG and my address is on the 'off-gas' s/s, but I've neither had an email or seen a credit to my account as of this morning.
Is anyone else in the same position?
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.1 -
dunstonh said:The_Unready said:Spoonie_Turtle said:The_Unready said:Hi
I'm with BG and my address is on the 'off-gas' s/s, but I've neither had an email or seen a credit to my account as of this morning.
Is anyone else in the same position?
That's strange, then, as my postcode is definitely on the 'no gas' spreadsheet. That is likely to be correct as to my almost certain knowledge none of my 'neighbours' have mains gas.
However, when I searched for my postcode on the link to the census data that has been posted on a similar thread the extent of the postcode on the accompanying map was much larger than my 'actual' postcode and contained a number of houses on a nearby street that does have mains gas connectivity.
I think the census data made reference to an 'OA' that is apparently the smallest 'unit' that could be shown, so I suppose it will come down to whether BG are using the spreadsheet, the census data or a combination of the two (or something else).
I'll wait until the end of the month and see whether the AFP materialises in my account.
Thanks to all for the help.0
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