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Car Hire Charged for Repairs - not carried out
19 replies 694 views
Hired a car, freely admitted responsibility and liability for damage (a scratched allow wheel) on return.
Charged for repair plus "idle time" plus "administration.
Challenged by asking for proof that the repairs had actually been carried out. Totally ignored by the car hire company - Avis Budget UK - and no proof of repair or idle time produced.
Escalated to BVRLA (vehicle hire company trade association)
They state that Avis not obliged to carry out repairs for which charges levied AND that if they do not, the charges are considered as "compensation" for loss of value of the vehicle on future resale.
Contract says liable for repairs/damage NOT compensation for loss of value!
Potential is there for the same vehicle part to be damaged many times - and the renters charged accordingly - but only repaired once leaving the company with a tidy profit.
I take the view that to charge a customer for a repair that doesn't happen, is a fraudulent misrepresentation.
Does anyone agree/disagree?
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However, if the car hasn't been repaired, then there's no idle time since the idle time is the time the car spent unavailable to be hired which would only apply if it was in a workshop getting repaired.
You can't do much about administration costs though, because they'll need to do some admin work to deal with it. You could argue that's just part of the cost of doing business, and if they aren't doing a repair there's not really anything to administer.
A few months later they closed down.
So if someone drives into your car and causes damage that would cost £500 to repair at a reputable garage, then you are entitled to claim £500 from him or his insurer. It makes no difference whether you actually get the repairs done at a reputable garage, get your mechanic friend to fix it at mates rates, or just live with the damage and don't repair it at all - you can claim £500 in any event. I can't see why that dude of the equation would be any different for a car hire company.
As the others have said charging for down time that didn't actually happen sounds a lot more questionable.
But would you then have to extend the hire of the car for the amount of time it takes to do the repair?
If it breaks, well it wasn't working right anyway.
Plenty of claims involve future things that have not yet happened... you'll see on here many people saying you should claim 5 years worth of premium increases if you are involved in a non-fault accident and thats far more tenuous and difficult to prove than the LoO claim. Similarly if someone has life changing injuries their loss of earnings will be paid potentially far into the future (or an annuity setup if a periodic payment order is made)... if its not a PPO you may be paying 10 years of loss of earnings as a lump sum but the person dies of cancer 2 years later.
Most vehicles do not lose value if repaired appropriately and if they use a poor garage that doesnt repair it properly that is between them and their garage.
Depending on how much they are charging for the LoO will dictate if its worth fighting or not... its certainly worth checking their figures though as most "forget" to include the utilisation rate as no hire car company has 100% of the vehicles on hire all the time and so the LoO needs to be stepped down to consider this.