Multi Fuel Burner

8 Posts

Last August I had a multi fuel burner installed in a small fireplace opening which had been left by the previous owner (the stove is one of the smallest available). On the day of installation the fitter had bought heat boards with him (as agreed in the original estimate) but advised me he didn't think they were necessary as it was a brick fireplace that had been plastered. On his advice I agreed. The company refunded me the cost of the heat boards. Unfortunately as soon as I started using the wood burner cracks appeared on both sides and at the rear of the fireplace. I have not used the fire since last December.
I contacted the company last December and after chasing them with emails and phone calls plus a site visit they advised me the only two solutions would be to make the fireplace opening taller and wider. I have no understanding if this is possible but it doesn't seem a particularly viable option as the wall on both sides of the opening is only 9 inches wide. This would also mean having the granite hearth replaced plus all the mess and extra costs involved. They mentioned it might be possible to have heat boards installed but were unsure what they could do between the edge of the board and the outside wall. They then mentioned they didn't think this was a good plan despite arranging for the boards initially. I have been chasing them up and in desperation emailed to ask if they could install the heat boards to see if this would help. Today I received an email with an estimate of £700 for the work to install the boards. I was rather shocked at the price having already spent nearly 3,500k on having the fire and hearth installed.
I am unsure what to do next or whether the figure quoted is deemed acceptable. Many thanks for any advice in advance.
I contacted the company last December and after chasing them with emails and phone calls plus a site visit they advised me the only two solutions would be to make the fireplace opening taller and wider. I have no understanding if this is possible but it doesn't seem a particularly viable option as the wall on both sides of the opening is only 9 inches wide. This would also mean having the granite hearth replaced plus all the mess and extra costs involved. They mentioned it might be possible to have heat boards installed but were unsure what they could do between the edge of the board and the outside wall. They then mentioned they didn't think this was a good plan despite arranging for the boards initially. I have been chasing them up and in desperation emailed to ask if they could install the heat boards to see if this would help. Today I received an email with an estimate of £700 for the work to install the boards. I was rather shocked at the price having already spent nearly 3,500k on having the fire and hearth installed.
I am unsure what to do next or whether the figure quoted is deemed acceptable. Many thanks for any advice in advance.
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If it breaks, well it wasn't working right anyway.
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
How certain are you that the surround is plastered brick? If it is, then apart from the aesthetics, I personally wouldn't worry - it's very unlikely to be damaged further.
If you are annoyed at the 'etics, then it'll need lining with that sheet, the front edge finished in a neat way, and then painting. That should be very easy to do, tho' awkward to get a neat finish between the unavoidable joins - unless the stove is first removed. That, too, should be 'easy', tho' it depends on how much play has been allowed for the flue - eg, can the collar be slipped upwards on the pipe enough to allow the stove to be pulled out? If so, this is a breeze.
Do you have the instructions for the stove? If not, you'll find it online. It should state the min gaps required. I can look later, but I suspect they are ok, or as near as.
The above is largely guesswork, and totally my opinion. I did build a chimney breast for sil, to take a slightly larger, 5kW, fire, sides, top and front finished with a double skin of normal p'board, and finished in normal skim. No cracks, no issues. I did, tho', line the back with the heatproof board as per the instructions.