Kaboodle Tickets unfair refund

Redorangegate

Hi all,
I wonder if anyone can give me advice on this?

I was to go to a festival this year down south with my family and bought tickets. I started a payment plan with the festival via a ticket company - Kaboodle. 

Now the festival have said they will not have parking at the festival which causes us some difficulties as I have a disabled granddaughter. They said they would refund us the parking within 5 days. This never happened.

I complained to them and explained the reasons why it would be difficult.

They didn’t reply. We read on their website that they had a blue badge area so thought we would give it a go and see how it would be but would query the refund.

Then they emailed us and said they had cancelled everything and would give us a refund in 6 monthly instalments. They did this just after they took one more payment.

I was disappointed that they just cancelled without first saying they had a blue badge area. I wrote back and explained this. 

They emailed within 24 hours to say they couldn’t change anything. 

I am also worried that the parking refund never turned up and to pay us back in 6 monthly instalments seems unfair, discriminatory and uncertain and we are out of pocket for 6 months.

I emailed the festival email and the ticket website.

They are not answering me at all now - I looked through the customer complaints part of this website but can’t see anything that specifically tells people who sell tickets about the rights of the consumer. 

Does anyone have any suggestions please? 

I have emailed them several
times now but they’re ignoring me.
I’m worried that the money is not going to arrive or will actually take 6 months.