We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
OnBuy - Counterfeit goods and my rights?
Comments
-
£190? Which ones were they??goodadvice12 said:
£190 so not massively cheaper. Not sufficiently cheap to make it obvious they would be fakes!Aylesbury_Duck said:How much did you pay for them? Were they substantially cheaper than would have been from a proper retailer?
More expensive to be 3rd generation, and way too cheap to be genuine pro ones.
Not to mention they have LOADS of randomly priced airpods which scream fake to me.
At least buried in their T&Cs is an address of OnBuy House, 12-14 Dean Park Crescent, Bournemouth, BH1 1HL, so if you get no where with a refund, then you can report to trading standards and leave a poor review.
It also says:Information about SellersSo could you tell us which seller you used so we can find their details/do some digging for you?
Information on each Seller including the company name, company number, registered office and, where applicable, the trading address and VAT number are available on the Seller Shop page.
Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
MalMonroe said:It's On-Buy's responsibility, since they sold the items to you. ... If the items are fake, then you should also report On-Buy for selling them - you can report that to Citizens advice as well as Action Fraud.Shockingly bad advice and completely and utterly wrong.On-buy does not sell anything, they are simply a marketplace that connects buyers with sellers:We're an Online Marketplace ... we don't compete with our sellers by selling anything ourselves and we never will.
Every generation blames the one before...
Mike + The Mechanics - The Living Years6 -
You are aware On-Buy are just the same as E-Bay.MalMonroe said:
On-Buy is UK based, that's good enough.born_again said:Well to take them to court you need their details of the seller. So odds of being Uk based?
https://www.onbuy.com/gb/about/
We're an Online MarketplaceWe launched in November 2016 and are now the fastest-growing marketplace in the world. How, you ask?
We saw what other major marketplaces offered and thought we could improve on this - so we did! We created a fairer, more transparent marketplace that puts its buyers and sellers first. By doing this, we can offer you all the same advantages as the leading marketplaces but in a new way that benefits everyone.
As we aim to be fair and transparent, we don't compete with our sellers by selling anything ourselves and we never will. We're here to connect buyers like you with thousands of professional business sellers (and vice versa) to bring you a simple, secure shopping experience.
Since launching in 2016, we've welcomed sellers of all sizes on board, from household names to smaller independent retailers. By making a fairer platform for sellers, they work with us to offer you a wider product range than other marketplaces. With our competitive fees, they can price better too - all so we can bring you the best products, prices and service possible.
Please check before posting "helpful" advice 👍
Life in the slow lane5 -
MobileSaver said:MalMonroe said:It's On-Buy's responsibility, since they sold the items to you. ... If the items are fake, then you should also report On-Buy for selling them - you can report that to Citizens advice as well as Action Fraud.Shockingly bad advice and completely and utterly wrong.On-buy does not sell anything, they are simply a marketplace that connects buyers with sellers:We're an Online Marketplace ... we don't compete with our sellers by selling anything ourselves and we never will.
That user has been told many times about posting incorrect advice but they don't listen.
Come on you Irons8 -
Is it worth contacting Trading Standards to make them aware that On-Buy are facilitating the sale of counterfeit goods. On-Buy have been informed of the issue but apparently are doing nothing to stop it.
1 -
WGeeks | Products, Reviews & Information | OnBuypinkshoes said:
£190? Which ones were they??goodadvice12 said:
£190 so not massively cheaper. Not sufficiently cheap to make it obvious they would be fakes!Aylesbury_Duck said:How much did you pay for them? Were they substantially cheaper than would have been from a proper retailer?
More expensive to be 3rd generation, and way too cheap to be genuine pro ones.
Not to mention they have LOADS of randomly priced airpods which scream fake to me.
At least buried in their T&Cs is an address of OnBuy House, 12-14 Dean Park Crescent, Bournemouth, BH1 1HL, so if you get no where with a refund, then you can report to trading standards and leave a poor review.
It also says:Information about SellersSo could you tell us which seller you used so we can find their details/do some digging for you?
Information on each Seller including the company name, company number, registered office and, where applicable, the trading address and VAT number are available on the Seller Shop page.
Many thanks!
At the time I bought them, there were far fewer sellers I recall - looking at the number of sellers now, there must be loads which are fake!
0 -
Does it make a difference if the payment goes to Onbuy? When you buy from ebay say, you pay the seller directly. In this case, the paypal payment goes to onbuy (at least that is what the transaction history shows).MobileSaver said:MalMonroe said:It's On-Buy's responsibility, since they sold the items to you. ... If the items are fake, then you should also report On-Buy for selling them - you can report that to Citizens advice as well as Action Fraud.Shockingly bad advice and completely and utterly wrong.On-buy does not sell anything, they are simply a marketplace that connects buyers with sellers:We're an Online Marketplace ... we don't compete with our sellers by selling anything ourselves and we never will.0 -
The postcode for returns doesn't exist and it refers to a postcode. I am assuming that they have nothing listed at the moment, is that correct? (I don't know that site and how it works)1 -
Its the same on eBay now, you pay eBay and eBay pay the seller. Don't think that makes a difference though compared to previously with you paying PayPal and PayPal paying the seller.goodadvice12 said:
Does it make a difference if the payment goes to Onbuy? When you buy from ebay say, you pay the seller directly. In this case, the paypal payment goes to onbuy (at least that is what the transaction history shows).MobileSaver said:MalMonroe said:It's On-Buy's responsibility, since they sold the items to you. ... If the items are fake, then you should also report On-Buy for selling them - you can report that to Citizens advice as well as Action Fraud.Shockingly bad advice and completely and utterly wrong.On-buy does not sell anything, they are simply a marketplace that connects buyers with sellers:We're an Online Marketplace ... we don't compete with our sellers by selling anything ourselves and we never will.1 -
yes, nothing listed as the momentFlight3287462 said:
The postcode for returns doesn't exist and it refers to a postcode. I am assuming that they have nothing listed at the moment, is that correct? (I don't know that site and how it works)
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 349.7K Banking & Borrowing
- 252.6K Reduce Debt & Boost Income
- 452.9K Spending & Discounts
- 242.6K Work, Benefits & Business
- 619.4K Mortgages, Homes & Bills
- 176.3K Life & Family
- 255.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards