HMRC giving incorrect payment information to DWP, affected UC award

JonVarnas

@Spoonie_Turtle

I've got the payslip and and tried that but the DWP just do not want to know. I've asked them to make a formal decision on the award, but they refused. I've asked for a MR many times but they will not budge until HMRC has got back to them. I've requested to speak to someone in the jobcentre - not interested. The DWP is quite frankly garbage and my only option is tough it out. I've been in worse situations financially so I'll get through it but I really feel for others who have been left in the s**t by the indifferent DWP.

Spoonie_Turtle

JonVarnas said:

@Spoonie_Turtle

I've got the payslip and and tried that but the DWP just do not want to know. I've asked them to make a formal decision on the award, but they refused. I've asked for a MR many times but they will not budge until HMRC has got back to them. I've requested to speak to someone in the jobcentre - not interested. The DWP is quite frankly garbage and my only option is tough it out. I've been in worse situations financially so I'll get through it but I really feel for others who have been left in the s**t by the indifferent DWP.

That's terrible, I'm sorry they've ignored it.  The question is usually 'how do you prove a negative (something didn't happen)?' well that payslip is the proof!  It should not be this difficult.

huckster

@JonVarnas

Did you owe the employers any amount for anything ?

Have come across employees being liable for amounts under contract of employment. For example someone using company vehicle damages it and under employment contact is liable for £xxx amount.

The employers have then entered this liability through payroll as a third party deduction.

JonVarnas

@huckster

No they hadn't overpaid me anything - infact, when we got to the bottom of it we found that they had underpaid me by a tenner. What's happened is basically what you mentioned a few posts back: they they've done some fiddling on the report to HMRC that makes their accounts balance, that makes my total annual income and tax deductions with HMRC balance, but totally screwed up that particular monthly report that get sent to DWP. Essentially what will happen is that the employer will respond (if they respond) saying that's everything OK their end and HMRC will respond in kind to the DWP, so the only real way this will get sorted is by an ACTUAL HUMAN BEING looking at the case and evidence, which I can only get through a Mandatory Reconsideration that they won't let me do yet!

Fun and games, fun and games:D

HillStreetBlues

Maybe getting your MP involved might get a human involved.

JonVarnas

@HillStreetBlues

Contacted them already but have not heard anything back from them yet, not even an acknowledgement. I wouldn't hold much hope of him to lift a finger anyway. The last time I contacted him for help with the DWP he did at least get around to looking at my problem...about six weeks after I sorted it out myself

JonVarnas

Got a weird message on my journal this morning. It basically said that due to a change in my circumstances, I have to accept my claimant commitment and it's in my todo list otherwise I lose my entitlement to Universal Credit. The thing is...I haven't reported any change in circumstances and there's nothing in my todo list. Agent cockup, or is something going on in the background? Also had another message on there, sent around the same time, cancelling my appointment I was due to have on Tuesday to pick up a warrant for bus travel to another Jobcente for an interview. No reason was given. Can't give 'em a ring because it's Saturday so it'll have to be Monday but my confidence in the DWP is rapidly diminishing and I'm worried that my next payment will be screwed even worse than this month's one, particularly as I've had a great deal of hassle trying to sort stuff out with the council.

Spoonie_Turtle

The accept claimant commitments thing might be because your earnings moved you to 'working enough' on the system so you have 'new' commitments - probably just to keep them informed of any changes.  That may have been what happened to your appointment as well, if you're 'working enough' there's no need to attend appointments. 

If it is that, it's not an agent mistake necessarily but the system.

JonVarnas

@Spoonie_Turtle

You may be right, but I've had look at my UC account and have found that my "Work Plan" had been changed on Thursday and it now states that I no longer have to look for work, nor have to do any work-related activities. Now Thursday was my normal appointment with my work coach and she never mentioned anything about not having to look for work. Infact, she was the one who booked the next appointment for me to see them on Tuesday for the bus warrent for a job interview they booked fo the next day. Utterly baffling and it looks like one hand doesn't know what the other is doing. It's getting a bit Kafkaesque now.

JonVarnas

The DWP are sooooooooooooooo hopeless.

Went into the Jobcentre today to see what the heck was going on with my appointments and the confusing messages on my journal. Wouldn't let me see anybody and basically shrugged their shoulders. Called the support line and they hadn't the foggiest clue what was going on either. Got a feeling they're setting me up for a sanction. Made a couple of plaints, one on their "official" complaints website which they'll probably ignore, and one via another email address that I have acquired where I've had more success in the past. Also made another complaint to my MP, although reading online they seem to be ignoring MP's now as well. The DWP really are a law unto themselves.