Tried opening a ISA with Barclays

SCC2

Found the account opening process with Barclays very painful and the in branch service was really poor, with no appointments available. But following the opening of a current account the transfer of an ISA to Barclays from Nationwide took only 4 days, so good that the transfer process seems to work well and was worth persisting with.

Arthurian

I tried to open the Barclays ISA, which is theoretically easy if you are already a Barclays current account holder. The average wait time for a face to face appointment is 5 weeks, but there were no appointments at all at my local branch.  So I tried to open a current account online, but the verification process hit an error, so that led to a delay of about a week.  Then it took a further week to be able to log on, as they then had to send me a passcode by royal mail.  By that time I had read the reviews of Barclays on Trustpilot, and decided to open my ISA with another provider.

Laurathebean

wyutani said:

Barclays saving account opening is farcical if you don't bank with them, I tried to open an ISA - you cant do it online, went to large City centre branch, told no appointments for six weeks...bloke gave me a slip of paper telling me how to use Barclays App to verify my ID etc ..I was a bit miffed but went away to do it thinking it would speed things up...NO! the app when used eventually verified my ID and then prompted me to ring call centre to make a branch appointment...what a farce.  Went online and opened an ISA with another provider for marginally less interest rate.  Rang Barclays customer line to complain, call handler said they are aware of this ridiculous system but their hands are tied but current processes in place.

I just had the exact same situation. I asked the call handler to make a complaint and the poor call handler was unable to even do that. Completely baffling/bang your head against the wall business!