Submitting a gas meter reading

Nivarna
Forumite Posts: 1 Newbie
I have been with British Gas for 30 years+ and have a standard gas meter. I have set up an online account by registering with them. However, I am unable to submit a meter reading with my account. When I use the British Gas website and go through their 'Submit a Meter Reading' section I get the following: 'Sorry, you do not have any accounts that are eligible for a meter reading'. I found it impossible to telephone them on 0333 202 9802 and I have sent a complaint email in November that was never answered. How on earth do I get hold of anyone at British Gas to rectify this? Grateful for any help.
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Comments
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Use their online chat is probably the best thing to do.
And when you get sorted leave BG.
Like I have just done.
Their customer service & billing is ( was ) appalling.
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I have also been with British Gas for over 30 years and have the same problem as above, site states that my account is being handled by a dedicated team? when redirected to there bot end up 178th in queue. I have complained to them in the past about the smart meter readings not working, have now received bill with incorrect estimated gas readings which I cannot correct with a submitted reading!0
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Make a formal complaint in writing (by both e-mail and snail mail - stop phoning) and if it doesn't get sorted within eight weeks refer it to the ombudsman.Never under estimate the power of stupid people in large numbers0
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