Submitting a gas meter reading

I have been with British Gas for 30 years+ and have a standard gas meter. I have set up an online account by registering with them. However, I am unable to submit a meter reading with my account. When I use the British Gas website and go through their 'Submit a Meter Reading' section I get the following: 'Sorry, you do not have any accounts that are eligible for a meter reading'. I found it impossible to telephone them on 0333 202 9802 and I have sent a complaint email in November that was never answered. How on earth do I get hold of anyone at British Gas to rectify this? Grateful for any help.


  • greyteam1959
    greyteam1959 Forumite Posts: 4,484
    Part of the Furniture 1,000 Posts Name Dropper
    Use their online chat is probably the best thing to do.
    And when you get sorted leave BG.
    Like I have just done.
    Their customer service & billing is ( was ) appalling.

  • David_ODoherty
    David_ODoherty Forumite Posts: 1
    Fifth Anniversary First Post
    I have also been with British Gas for over 30 years and have the same problem as above, site states that my account is being handled by a dedicated team? when redirected to there bot end up 178th in queue. I have complained to them in the past about the smart meter readings not working, have now received bill with incorrect estimated gas readings which I cannot correct with a submitted reading!
  • matelodave
    matelodave Forumite Posts: 8,476
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Make a formal complaint in writing (by both e-mail and snail mail - stop phoning) and if it doesn't get sorted within eight weeks refer it to the ombudsman.
    Never under estimate the power of stupid people in large numbers
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