Flybe Collapse & Booking.com

melsallis

Can anyone help me figure out how to get a refund - and from who? I booked a Flybe Flight though Booking.com. On the colapse of Flybe, they sent me an email saying that I need to contact my insurers as my ATOL protection is with Booking.com not Flybe?  So my question is  - my contract is with Booking.com?  and if they cannot fulfil the service I bought form them- this i.e. flight to Glasgow, surely, they are liable for the refund? Can anyone help? Also cost is under £100/credit card fee? Thanks

SaverRate

Your contract is with Booking.com so they should be refunding you. 

When Flybe 1 went bust I had booked multiple flights via Virgin Atlantic. They refunded all to me. 

eskbanker

https://www.moneysavingexpert.com/news/2023/january/flybe-stops-trading-and-cancels-all-flights-/ explains your options - not sure that ATOL protection would apply here for a flight-only booking, and booking.com's Ts & Cs may claim that your contract is with the airline rather than the intermediary, but if they refuse a refund then you should be able to make a chargeback (not s75) claim with your card provider....

Kevnets

Melsallis I am in exactly the same boat as you, just wondered how things were progressing, they have also stopped answering my emails now! Will never ever use booking.com again.
hopefully you have got further than me! My flight was also ATOL protected.

Westin

Kevnets said:

Melsallis I am in exactly the same boat as you, just wondered how things were progressing, they have also stopped answering my emails now! Will never ever use booking.com again.
hopefully you have got further than me! My flight was also ATOL protected.

If this was an ATOL protected sale and you have an ATOL certificate, have you contacted ATOL to make a claim?

Alan_Bowen

ATOL won't help as there hasn't been an ATOL failure yet. Flybe had no ATOL and booking.com are still operating with a huge ATOL licence which they got recently but seemingly with no staff who understand that if you issue tickets with an ATOL Certificate, it is you who has to refund. Go back to booking. com and tell them it is their responsibility and if they don't cough up you will make a formal complaint to the CAA. I suspect it is simply their first-ever airline failure and no one thought of the risks of selling flights before they began