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HMRC - how to contact ?

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I need to get my mothers PAYE coding amended as she now qualifies for blind persons allowance. She doesn’t have a personal tax account, not meeting any of the requirements needed to register (no passport, drivers licence etc etc) so it seems the only means of contact is by ‘phone. Called once, listened to all the spiel, cut off. Called back, listened to a bit more spiel, “we’re putting you through”, holding, cut off. Called third time, spiel, holding and holding . . . . .
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  • DullGreyGuy
    DullGreyGuy Posts: 11,657 Forumite
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    Presumably you are calling the right HMRC number https://www.gov.uk/blind-persons-allowance/how-to-claim ?
  • baser999
    baser999 Posts: 1,177 Forumite
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    edited 13 February 2023 at 12:59PM
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    Yes, thank you. Been trying main number 3300 as well, no joy there either. Suspect they’re the same line though since both appear on my phone as recent calls to the same number. 
  • sheramber
    sheramber Posts: 19,535 Forumite
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    Call first thing when lines open.  Start dialling shortly before the trime to be at the front of the queue. You may get an answer as some people may start work earlier.

    But, unless HMRC will not deal with you without authority from your mother.
  • baser999
    baser999 Posts: 1,177 Forumite
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    edited 13 February 2023 at 1:09PM
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    @ sheramber, it’s irrelevant if they’ll speak to me if I can’t  get through to them 😏
    Will persevere on the numbers I’ve got 
  • sheramber
    sheramber Posts: 19,535 Forumite
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    Good luck

    https://www.bbc.co.uk/news/business-64599493

    According to a Public Accounts Committee report, HMRC has reduced customer-facing staff from 25,500 to 19,500 over the past five years as it "moved more customers to digital systems".


    HMRC said it was responding to most correspondence within 15 days.

    It added that it was "successfully answering about 70,000 calls a day" and "our customer satisfaction is consistently around 80%".


  • p00hsticks
    p00hsticks Posts: 13,093 Forumite
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    edited 13 February 2023 at 2:29PM
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    baser999 said:
    @ sheramber, it’s irrelevant if they’ll speak to me if I can’t  get through to them 😏
    Will persevere on the numbers I’ve got 
     
    It's also gonig to be a big waste of time on your part if you spend hours trying to get through only to be told once you do that they won;t speak to you unless they are either already aware that you are your mothers appointee or your mother is in the room with you to answer security questions and give her permission.
  • baser999
    baser999 Posts: 1,177 Forumite
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    baser999 said:
    @ sheramber, it’s irrelevant if they’ll speak to me if I can’t  get through to them 😏
    Will persevere on the numbers I’ve got 
     
    It's also gonig to be a big waste of time on your part if you spend hours trying to get through only to be told once you do that they won;t speak to you unless they are either already aware that you are your mothers appointee or your mother is in the room with you to answer security questions and give her permission.
    Am aware of that so call when she’s there. 
  • Brywalker
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     "our customer satisfaction is consistently around 80%".


    I don't consider 80% customer satisfaction anything to boast about. So 20 out of every 100 customers aren't  satisfied!
  • baser999
    baser999 Posts: 1,177 Forumite
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    I was one of those 20 today 😡
  • Devongardener
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    Try writing to them, it might take a bit of time to reply, but they do eventually.  I’ve been having similar problems but have had responses by post.
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