Warranty on faulty sonicare toothbrush
in Consumer rights
5 replies 132 views
I purchased a sonicare toothbrush in Jan 2021, it had a extended 3 year warranty. It developed a fault in June 2022, so it was replaced. I now have the same fault so need another replacement. What I don't understand is why is not the case that each time i get a replacement toothbrush I don't get another 2 year warranty as you would with a new item? I don't think it's fair that each replacement toothbrush is going on the original 3 year warranty that I received in Jan 2021. It's not my fault that the toothbrushes keep going wrong. I feel as though I am being penalised. Just checking that I am being given the correct information from Philips and not being fobbed off!
Latest MSE News and Guides
Did you know there's an MSE app?
It's free & available on iOS & AndroidMSE App
Regifting: good idea or not?
Add your two cents to the discussionMSE Forum
Energy Price Guarantee calculator
How much you'll likely pay from AprilMSE Tools
In theory companies offering warranties should hold a provision on the balance sheet for the inevitable claims and having them effectively opened means it will continuously grow. For those that have insurance backed warranties then the insurer does have to have a capital provision against future claims.
Your statutory rights are tied to a contract of sale, when you get a free replacement there is no new contract and so the clock doesn't reset. If they give you a refund (or gift card etc) and you decide to buy a replacement then you get new statutory rights but for most non-tech things you'd expect prices to increase overtime so that purchase of a replacement would have you adding more money to maintain the same standard.