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Wedding Event Cancellation
in Consumer rights
38 replies 2.7K views
We had our wedding ceremony and reception booked and paid for in a popular London venue. It was booked and an advance paid autumn last year for an event date of 8 July 2023. A few weeks back they cancelled it outright without providing a good reason and any alternative options or dates. The reason they say is unavailability of the priest. I have asked them many times but they are adamant regarding the cancellation.
We are distraught and angry at this mysterious cancellation. Although they have agreed to refund the advance fees, we had booked 100s of £££ of air tickets for family members for the date. What are my consumer rights for getting compensation for the flight tickets?
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im really sorry to hear that this happened to you regarding your wedding. Something similar happened to me whereby our reception, a central London venue, cancelled our reception.
Luckily in our situation the venue helped us to find another venue, and negotiated on things we had booked as part of our reception package so we didn’t have to claim on our insurance, but it was definitely our first purchase.
Can you not try and arrange another venue for the date. I know it’s short notice but might this still be possible? Many London hotels for example have ballrooms/event rooms, is this an option.
i feel for you as it’s gutting when this happens. Hoping you can find an alternative 🤞
All views are my own and not the official line of MoneySavingExpert.
Still plenty of time to arrange a registry office and a venue
Much more likely someone has offer more money for that date.
A priest is not available? Why can't they just get another priest??
You need to mitigate your loses and find yourself another venue for the wedding. Surely you're still going to get married? The people are more important than a venue.
If you find something similar but it is more expensive, then it might be worth asking the original venue for some "compensation" towards it due to them letting you down just months before the wedding. If they refuse, then this is your opportunity to leave online FACTUAL feedback in as many places as possible letting others know how unreliable they are. Negative factual reviews will probably cost them far more in the long run, but don't blackmail them over this!
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
The OP simply refers to a 'venue', not a civil ceremony. and although in this country 'priest' is most commonly associated with the Roman Catholic Church, it can also refer to a celebrant in any other number of religions and is not necessarily indicative that we are talking about a Christian church service here .....
It seems odd for a hotel to arrange a priest for someone's wedding. Surely the persons being married have to discuss it with the priest.
What does it say about cancellations - either you cancelling or them cancelling?
Please cut and paste the exact wording here