Time to name and shame!

ariarnia

if you already have a complaint open then it might be worth calling the ombudsman's office and asking if you should open a new one or add this as a continuation by uploading the new docs/adding to the chat record what's happened (just in case its automatically closed on you because they dont see it as a new issue). 

there a lovely team in my experience. 

FreeBear

AllanInness said: Following on from this... Today I log into my account and see the following

If that is just a usage graph, I wouldn't put any faith in it.

When I was with OFTM, I'd get presented with wonderful graphs showing my usage. Absolutely no idea where they were pulling the data from, as they didn't even come close to reflecting actual usage, nor did they match up with the monthly bills.

[Deleted User]

AllanInness said:

AllanInness said:

Ok here's one for you...  I posted on here a few weeks ago about my meter being faulty and not switching off E7..   well eventually EDF agreed to come and replace the meter...  They rang me late on monday afternoon to book a 24hr slot in which they could send the engineer...  I was assured it would be Tuesday...  2 hrs later I get a call from an engineer.. he is on his way and will be with me by 7pm ???  I said no one was available.. as it wasn't Tuesday...  he rang back the office and they rescheduled it for Tuesday...   
I wait in all morning for the engineer... nothing, but finally about 2pm i get a call - he is on his way.
When he arrived, I explained the issue...  and he looked puzzled...    He had been sent to do an emergency connect !!  and would replace the meter, but not with one that would do Economy 7 !!!!   I said that wasn't acceptable, removing a faulty meter should be like for like and ANY reduction in service wouldn't be tolerated.  He agreed that this should be a technical visit and passed the info back to his boss, while I emailed EDF with my disgust on what they were trying to do...  cut off ALL my heating !!

Not heard a thing back..

I already have a complaint open with the ombudsman about poor communication by EDF and the fact that they don't listen/understand...  I feel another complaint coming on !!

Following on from this... Today I log into my account and see the following
What do EDF think they are playing at?  Clearly they have decided to bill my whole day on the high rate... despite me not actually using anything on the high tariff (solar panels and battery)  and my account page still showing I am on Economy 7 tariff.  This clearly shows EDF are not capable of billing people correctly....  Im off to raise yet another complaint with the ombudsman.

This might explain what you are seeing in the graphs:

‘Occasionally, SMEST2 gas meters have been seen to report an anomalously high consumption value, reporting 16777.215 (m3) within single 30min periods. This is a result of the meter failing to capture the consumption value correctly and reporting the hex value 0xFFFFFF (which is 167777215 in decimal). This is a "feature" of the SMETS specification, the specification uses the 0xFFFFFF value within the consumption field as an error code (which we believe isn't best practice but is what is defined within the specification).

We have also discovered some meter manufactures are using a similar mechanism (0xFFF??) to report other error codes which are not defined within the specification.’

The errors will be ignored when your statement is raised. Personally, I would wait to see your actual statement before raising this as a complaint.