We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Time to name and shame!
Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.
Scottish Power.
After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.
No reliance should be placed on the above! Absolutely none, do you hear?
0
Comments
-
Hi
Until we get more people posting their experiences and not being bullied by some that support smart meters, this will carry on and on and on.
Not everyone has time to chase these suppliers due to work/etc and often these lot dont answer the phone for a while then you may get passed pillar to post.
It took me several phone calls and two emails to stop my supplier from pestering me re smart meters and in furture not to make it sound as though Smart meters were mandatory.
I posted a copy of email, the accurate one received from my supplier on other threads with id bits redacted
IMO, they should pay you for the stress and waste of time and effort.
Thank you for sharing
1 -
It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from!GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice!🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
Balance as at 31/08/25 = £ 95,450.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her3 -
Exactly right. My impression is that SP are not at all well organised. And, that’s putting it politely.EssexHebridean said:
It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from!GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.No reliance should be placed on the above! Absolutely none, do you hear?0 -
See my edit above! I would agree!GDB2222 said:
Exactly right. My impression is that SP are not at all well organised. And, that’s putting it politely.EssexHebridean said:
It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from!GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
Balance as at 31/08/25 = £ 95,450.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her1 -
I know you are a very savy person but are you sure they have charged you and not credited you? I had a few £30 and £60 refunds due to the person supposedly coming to fit my smart meter cancelling at last minute or just not turning up.0
-
Sorry, but you post made me chuckle. OP's is clear they were charged and not credited, hence their postcomeandgo said:I know you are a very savy person but are you sure they have charged you and not credited you? I had a few £30 and £60 refunds due to the person supposedly coming to fit my smart meter cancelling at last minute or just not turning up.
0 -
EssexHebridean said:
It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from!GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice!Surely SP should be paying a £30 compensation automatically for the failed engineer visit. It was they (via the sub-contractor) that sent out an unqualified person, therefor they should be coughing up compensation. You are going to lose a second day due to their incompetence.Lodge a formal complaint, eight weeks later, refer it to the Energy Ombudsman.
Any language construct that forces such insanity in this case should be abandoned without regrets. –
Erik Aronesty, 2014
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.1 -
The compensation aspect occurred to me too - I’d be inclined to ask them whether in fact the £60 should have been a credit, not a charge! 😜FreeBear said:EssexHebridean said:
It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from!GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice!Surely SP should be paying a £30 compensation automatically for the failed engineer visit. It was they (via the sub-contractor) that sent out an unqualified person, therefor they should be coughing up compensation. You are going to lose a second day due to their incompetence.Lodge a formal complaint, eight weeks later, refer it to the Energy Ombudsman.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
Balance as at 31/08/25 = £ 95,450.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
HiEssexHebridean said:
The compensation aspect occurred to me too - I’d be inclined to ask them whether in fact the £60 should have been a credit, not a charge! 😜FreeBear said:EssexHebridean said:
It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from!GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice!Surely SP should be paying a £30 compensation automatically for the failed engineer visit. It was they (via the sub-contractor) that sent out an unqualified person, therefor they should be coughing up compensation. You are going to lose a second day due to their incompetence.Lodge a formal complaint, eight weeks later, refer it to the Energy Ombudsman.
Please give the OP some credit as judging by their post they are extremely clear via chat etc it could not be more clear.
Thanks0 -
This is irrelevant to the OP's query - just as it was when you posted something similar on their original thread.diystarter7 said:Hi
Until we get more people posting their experiences and not being bullied by some that support smart meters, this will carry on and on and on.
Not everyone has time to chase these suppliers due to work/etc and often these lot dont answer the phone for a while then you may get passed pillar to post.
It took me several phone calls and two emails to stop my supplier from pestering me re smart meters and in furture not to make it sound as though Smart meters were mandatory.
I posted a copy of email, the accurate one received from my supplier on other threads with id bits redacted
IMO, they should pay you for the stress and waste of time and effort.
Thank you for sharing
As was pointed out to you there, the OP's was not a problem with smart meters per se, but with the failings of the engineer (and Scottish Power's subsequent incompetence).
https://forums.moneysavingexpert.com/discussion/comment/79835487/#Comment_79835487
10
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.2K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards