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Time to name and shame!
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Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.
Scottish Power.
After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.
No reliance should be placed on the above! Absolutely none, do you hear?
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Hi
Until we get more people posting their experiences and not being bullied by some that support smart meters, this will carry on and on and on.
Not everyone has time to chase these suppliers due to work/etc and often these lot dont answer the phone for a while then you may get passed pillar to post.
It took me several phone calls and two emails to stop my supplier from pestering me re smart meters and in furture not to make it sound as though Smart meters were mandatory.
I posted a copy of email, the accurate one received from my supplier on other threads with id bits redacted
IMO, they should pay you for the stress and waste of time and effort.
Thank you for sharing
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GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice!🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her3 -
EssexHebridean said:GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.No reliance should be placed on the above! Absolutely none, do you hear?0
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GDB2222 said:EssexHebridean said:GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her1 -
I know you are a very savy person but are you sure they have charged you and not credited you? I had a few £30 and £60 refunds due to the person supposedly coming to fit my smart meter cancelling at last minute or just not turning up.0
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comeandgo said:I know you are a very savy person but are you sure they have charged you and not credited you? I had a few £30 and £60 refunds due to the person supposedly coming to fit my smart meter cancelling at last minute or just not turning up.0
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EssexHebridean said:GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice!Surely SP should be paying a £30 compensation automatically for the failed engineer visit. It was they (via the sub-contractor) that sent out an unqualified person, therefor they should be coughing up compensation. You are going to lose a second day due to their incompetence.Lodge a formal complaint, eight weeks later, refer it to the Energy Ombudsman.
Her courage will change the world.
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.1 -
FreeBear said:EssexHebridean said:GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice!Surely SP should be paying a £30 compensation automatically for the failed engineer visit. It was they (via the sub-contractor) that sent out an unqualified person, therefor they should be coughing up compensation. You are going to lose a second day due to their incompetence.Lodge a formal complaint, eight weeks later, refer it to the Energy Ombudsman.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
EssexHebridean said:FreeBear said:EssexHebridean said:GDB2222 said:Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco.Scottish Power.After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled.Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice!Surely SP should be paying a £30 compensation automatically for the failed engineer visit. It was they (via the sub-contractor) that sent out an unqualified person, therefor they should be coughing up compensation. You are going to lose a second day due to their incompetence.Lodge a formal complaint, eight weeks later, refer it to the Energy Ombudsman.
Please give the OP some credit as judging by their post they are extremely clear via chat etc it could not be more clear.
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diystarter7 said:Hi
Until we get more people posting their experiences and not being bullied by some that support smart meters, this will carry on and on and on.
Not everyone has time to chase these suppliers due to work/etc and often these lot dont answer the phone for a while then you may get passed pillar to post.
It took me several phone calls and two emails to stop my supplier from pestering me re smart meters and in furture not to make it sound as though Smart meters were mandatory.
I posted a copy of email, the accurate one received from my supplier on other threads with id bits redacted
IMO, they should pay you for the stress and waste of time and effort.
Thank you for sharing
As was pointed out to you there, the OP's was not a problem with smart meters per se, but with the failings of the engineer (and Scottish Power's subsequent incompetence).
https://forums.moneysavingexpert.com/discussion/comment/79835487/#Comment_79835487
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