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Time to name and shame!

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GDB2222
GDB2222 Posts: 26,240 Forumite
Part of the Furniture 10,000 Posts Photogenic Name Dropper
Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco. 

Scottish Power. 

After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled. 
No reliance should be placed on the above! Absolutely none, do you hear?
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Comments

  • Hi

    Until we get more people posting their experiences and not being bullied by some that support smart meters, this will carry on and on and on.

    Not everyone has time to chase these suppliers due to work/etc and often these lot dont answer the phone for a while then you may get passed pillar to post.

    It took me several phone calls and two emails to stop my supplier from pestering me re smart meters and in furture not to make it sound as though Smart meters were mandatory.

    I posted a copy of email, the accurate one received from my supplier on other threads with id bits redacted

    IMO, they should pay you for the stress and waste of time and effort.


    Thank you for sharing

  • EssexHebridean
    EssexHebridean Posts: 24,424 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 10 February 2023 at 10:55AM
    GDB2222 said:
    Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco. 

    Scottish Power. 

    After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled. 
    It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from! 

    Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice! 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
    Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
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  • GDB2222
    GDB2222 Posts: 26,240 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    GDB2222 said:
    Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco. 

    Scottish Power. 

    After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled. 
    It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from! 
    Exactly right. My impression is that SP are not at all well organised. And, that’s putting it politely. 


    No reliance should be placed on the above! Absolutely none, do you hear?
  • GDB2222 said:
    GDB2222 said:
    Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco. 

    Scottish Power. 

    After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled. 
    It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from! 
    Exactly right. My impression is that SP are not at all well organised. And, that’s putting it politely. 


    See my edit above! I would agree! 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
    Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
    £100k barrier broken 1/4/25
    SOA CALCULATOR (for DFW newbies): SOA Calculator
    she/her
  • comeandgo
    comeandgo Posts: 5,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I know you are a very savy person but are you sure they have charged you and not credited you?  I had a few £30 and £60 refunds due to the person supposedly coming to fit my smart meter cancelling at last minute or just not turning up.
  • comeandgo said:
    I know you are a very savy person but are you sure they have charged you and not credited you?  I had a few £30 and £60 refunds due to the person supposedly coming to fit my smart meter cancelling at last minute or just not turning up.
    Sorry, but you post made me chuckle. OP's is clear they were charged and not credited, hence their post
    :)
  • FreeBear
    FreeBear Posts: 18,249 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    GDB2222 said:
    Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco. 

    Scottish Power. 

    After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled. 
    It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from! 

    Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice! 
    Surely SP should be paying a £30 compensation automatically for the failed engineer visit. It was they (via the sub-contractor) that sent out an unqualified person, therefor they should be coughing up compensation. You are going to lose a second day due to their incompetence.
    Lodge a formal complaint, eight weeks later, refer it to the Energy Ombudsman.

    Her courage will change the world.

    Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
  • FreeBear said:
    GDB2222 said:
    Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco. 

    Scottish Power. 

    After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled. 
    It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from! 

    Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice! 
    Surely SP should be paying a £30 compensation automatically for the failed engineer visit. It was they (via the sub-contractor) that sent out an unqualified person, therefor they should be coughing up compensation. You are going to lose a second day due to their incompetence.
    Lodge a formal complaint, eight weeks later, refer it to the Energy Ombudsman.

    The compensation aspect occurred to me too - I’d be inclined to ask them whether in fact the £60 should have been a credit, not a charge! 😜
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
    Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
    £100k barrier broken 1/4/25
    SOA CALCULATOR (for DFW newbies): SOA Calculator
    she/her
  • FreeBear said:
    GDB2222 said:
    Following on from my post about the failed smart meter installation, I today learned that I have been billed £60 for this fiasco. 

    Scottish Power. 

    After a lengthy telephone call, they agreed to refer it to the back office to try to get it cancelled. 
    It will be an error hopefully - if I recall you were the person who could easily have had the electric meter fitted, but because they couldn’t do the gas they left without doing either? In any event there is no charge for a failed visit where the engineer is unable to replace the meter as far as I know, so goodness knows where SP are getting that from! 

    Edit to add - I was with SP some years ago. They decided to transpose my readings (E7 meter) as they “decided” I must be giving them the wrong way round. It lead to a lot of time spent trying to sort it out - IIRC they did eventually give a small goodwill payment for the inconvenience but I never really trusted them after that and switched as soon as I could. Like many others on here, I wouldn’t go back through choice! 
    Surely SP should be paying a £30 compensation automatically for the failed engineer visit. It was they (via the sub-contractor) that sent out an unqualified person, therefor they should be coughing up compensation. You are going to lose a second day due to their incompetence.
    Lodge a formal complaint, eight weeks later, refer it to the Energy Ombudsman.

    The compensation aspect occurred to me too - I’d be inclined to ask them whether in fact the £60 should have been a credit, not a charge! 😜
    Hi



    Please give the OP some credit as judging by their post they are extremely clear via chat etc it could not be more clear.


    Thanks
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