Scottish Power Refund - possible by bank transfer?

armoured_bear

Scottish Power issued a refund to my late father's estate, of which I am the executor, they insisted on doing this by cheque.
Unfortunately I was unable to cash the cheque as I live outside the UK and the amount exceeds the App cheque limit, so the cheque has expired.
I need to get them to either issue 2 smaller cheques or ideally, pay via bank transfer, which would be so much simpler for me.

Their stance " However, since your default payment method was cash monthly, I regret to inform you that following the protocols, we can process the refund of the excess credit via cheque only.".

Is there any way of getting them to refund via bank transfer?

Gerry1

Why not post the cheque to the bank?

macman

Or post it to someone in the UK who can pay it in for you?

armoured_bear

macman said:

Or post it to someone in the UK who can pay it in for you?

Apparently RBS only allow that if you have a "credit book", which I don't. However the app limit has increased so maybe I can get someone to post the cheque to me and do it via the app.

armoured_bear

Gerry1 said:

Why not post the cheque to the bank?

Needs a pay-in slip which I don't have.

Alnat1

Order a book of paying in slips from the bank for use in these situations.

Gerry1

Unless it's a life-changing amount, I'd just write on the back 'Please pay into Armoured_Bear's_Dad's MegaBank account 12345678, sort code 01-23-45', photograph both sides for your records and pop it in the post with a covering letter.

armoured_bear

After endless back and forth, a complaint raised, weeks of promised callbacks that did not happen, I received an email on the complaint:

We have tried to raise the refund by bank transfer. However, system doesn't allow us because account doesn't have Direct Debit as payment method. Moreover, as the account is closed we can't change its payment plan. The address to which the cheque should be sent. It has to be from the UK.

For that reason, we need to issue the refund via cheque.

Basically, even in times of bereavement, they cannot provide any flexibility and a human cannot override the "system's@ decision, it's insane.

What is the point of these employees if all they can do is say "computer says no".