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Lost item won at auction

desamax · 2023-02-07 10:46:11

Hi everyone I was the highest bidder of a sofa from made.com on JohnPye online only auction. I was not contacted within the stated timeframe to arrange delivery (that I paid extra for) so I contacted JP customer service who said they would look into this, after a lot of chasing up from me, they said they dispatch the sofa…

7 February at 11:46AM edited 7 February at 12:03PM in Consumer rights

12 replies 676 views

Replies

7 February at 7:57PM

born_again Forumite
10.8K Posts

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7 February at 7:57PM

desamax said:

born_again said:

How did you pay?

Debit card

Visa 15 days for non receipt chargeback, Mastercard 30 days.

Life in the slow lane
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8 February at 12:12PM

desamax Forumite
53 Posts

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8 February at 12:12PM

Got contacted today they have found my missing sofa part, I’m now looking forward to a speedy delivery hopefully all intact.
Alls well that ends well!
thanks for the kind advice everyone 👍

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