Lost item won at auction 7 February at 11:46AM edited 7 February at 12:03PM in Consumer rights 12 replies 672 views

desamax

Hi everyone I was the highest bidder of a sofa from made.com on JohnPye online only auction. I was not contacted within the stated timeframe to arrange delivery (that I paid extra for) so I contacted JP customer service who said they would look into this, after a lot of chasing up from me, they said they dispatch the sofa in two parts to their courier who had misplaced one of the parts and the courier  was conducting a search. 

Today I contacted the courier they are adamant that JP only dispatch one part to them and they are waiting for the other piece before they can arrange delivery. It appears JP are misleading me. What are my rights regarding an online only auction? 

Any advice would be greatly appreciated as to what I can do if I defaulted on the auction I would be held fully liable would the same rule apply for non supply of goods. 

Thanks in anticipation. 

SpudGunPaul

desamax said:

Hi everyone I was the highest bidder of a sofa from made.com on JohnPye online only auction. I was not contacted within the stated timeframe to arrange delivery (that I paid extra for) so I contacted JP customer service who said they would look into this, after a lot of chasing up from me, they said they dispatch the sofa in two parts to their courier who had misplaced one of the parts and the courier  was conducting a search. 

Today I contacted the courier they are adamant that JP only dispatch one part to them and they are waiting for the other piece before they can arrange delivery. It appears JP are misleading me. What are my rights regarding an online only auction? 

Thanks in anticipation. 

To get the sofa you bought delivered or a full refund if it's lost. 

desamax

Iv asked for refund but they have asked me to wait a undefined time to see if it shows up at the couriers, when I know it’s not even there. 

eskbanker

desamax said:

I contacted JP customer service who said they would look into this, after a lot of chasing up from me, they said they dispatch the sofa in two parts to their courier who had misplaced one of the parts and the courier  was conducting a search. 

Today I contacted the courier they are adamant that JP only dispatch one part to them and they are waiting for the other piece before they can arrange delivery. It appears JP are misleading me.

When the two parties are directly contradicting each other, what makes you side with one over the other?

tightauldgit

desamax said:

Iv asked for refund but they have asked me to wait a undefined time to see if it shows up at the couriers, when I know it’s not even there. 

Well what are the T&Cs of the auction site? 

You cant be asked to wait an undefined time - I think its 30 days you legally have to wait for delivery before you can insist on a refund. 

born_again

How did you pay?

desamax

……..,.,,,,

desamax

born_again said:

How did you pay?

Debit card 

desamax

tightauldgit said:

desamax said:

Iv asked for refund but they have asked me to wait a undefined time to see if it shows up at the couriers, when I know it’s not even there. 

Well what are the T&Cs of the auction site? 

You cant be asked to wait an undefined time - I think its 30 days you legally have to wait for delivery before you can insist on a refund. 

I paid on 6th jan they said 14 working days for delivery, I’m about at the 30 days mark. I’d really like the item tho. 

MorningcoffeeIV

In that case you'll want to keep waiting. 

photome

desamax said:

tightauldgit said:

desamax said:

Iv asked for refund but they have asked me to wait a undefined time to see if it shows up at the couriers, when I know it’s not even there. 

Well what are the T&Cs of the auction site? 

You cant be asked to wait an undefined time - I think its 30 days you legally have to wait for delivery before you can insist on a refund. 

I paid on 6th jan they said 14 working days for delivery, I’m about at the 30 days mark. I’d really like the item tho. 

you are on day 21/22 if its working days ( mon to fri)  which of course is still to long