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Wish to change mobile provider

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I use UW for energy/broadband/SIM only mobile. I have recently changed provider for broadband. I would like to change SIM provider too. I text 'INFO' to UW and their auto reply was I may lose benefits. It will not cost me to change.
I am interested in changing but of course the message has unsettled me. Anyone have any thoughts? would appreciate opinions
Thanks 
Colleen 

Comments

  • PHK
    PHK Posts: 2,286 Forumite
    Eighth Anniversary 1,000 Posts Photogenic Name Dropper
    You get a discount for having all three services, so if you stop having all three then you won't  get the benefits.

    You need to factor that cost into your decision to switch. Then you can work out which is better for you. 
  • savergrant
    savergrant Posts: 1,657 Forumite
    1,000 Posts Second Anniversary Name Dropper
    It all sounds a bit generic. You may lose benefits, well you are currently benefitting from the service you are paying for...
    Only thing I can see is the extra sims on the same unlimited plan, so if you port out the sim that is paying £18 then the others will no longer qualify for the additional sim rate.
    If you are not planning on leaving orphaned sims behind I wouldn't let that influence your decision. It sounds as though you want away from uw for everything.
    Try to make all decisions factoring service and price. Have you had problems or can you find a cheaper deal which suits your needs?


  • Neil49
    Neil49 Posts: 3,362 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Take a look at sim only deals via Uswitch, Moneysupermarket.com and this site for starters. 

    UW use the EE network so you may want to stay with a provider who also piggybacks off them. Depending on your data usage take a look at 1p mobile and RWG.

    Outside of EE there is a big selection of providers but check the signal reception in your area. Some offer EU roaming as standard if that is important to you. 
  • ProDave
    ProDave Posts: 3,785 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper Combo Breaker
    Watch out if you have a multiple service bundle with one provider, that taking one service away does not put the remaining ones into a new contract period (BT definitely try this)
  • savergrant
    savergrant Posts: 1,657 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Do you know who you want to move to?
  • tinker411
    tinker411 Posts: 140 Forumite
    Fifth Anniversary 100 Posts Name Dropper Photogenic
    edited 7 February 2023 at 3:09PM
    PHK said:
    You get a discount for having all three services, so if you stop having all three then you won't  get the benefits.

    You need to factor that cost into your decision to switch. Then you can work out which is better for you. 

    Seconded - this is just what the OP's message from UW is referring to.
    On UW, if you take multiple services from them you get various discounts (as an overall bundle or on particular services etc) and access to various additional services from them too, depending on what ones you sign up for (they do home phone, mobile sim only, broadband, energy and various types of insurance, so there's a selection). Due to this, moving services away from UW means that the related discounts and services available may go too.
    There's a page on the UW site somewhere that details the services, can't find it to link to right now though as the site keeps timing out on me.
  • I have moved just 1 service from UW at the moment(broadband).
    I still have energy and SIM only mobile
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