eBay Coersion to accept a false claim of 'goods not as described'

soolin

herock said:

The MCB each sold for £64.99 each. I don't want a dud MCB in return

Then I refer you to my earlier reply. If you ignore the claim it isn’t going to go away, you will need to put some effort into this. 

GadgetGuru

I thought it was just a cheap fuse! 
For that value I would be phoning eBay to speak to a representative asap…..

tightauldgit

I don't see that Ebay have done anything let alone been coercive from your post. 

Someone raised a complaint. You responded to the complaint. Ebay have not yet decided. Is that the timeline? 

herock

No, sorry I phoned eBay and wrote to their Customer Services manage at their Head Office . All to no avail, they coerced me to accept return although they accept the Buyer was at fault.

elsien

How did they coerce you to accept the return?
And if the item has been safely returned, what is the problem?

vacheron

I guess it is an MCB and not a fuse? (you keep using the terms interchangably, but they are two different things).

In the future I'd initiate the return myself with the option "buyer changed mind".

This will keep your reputation squeaky clean, and they buyer will get their money back. 

You may end up out of pocket for a few pounds of return postage, but for a £65 item it would be worth it. .

PS, it must be quite an MCB, they are usually a few pounds each!   

Money_Grabber13579

vacheron said:

I guess it is an MCB and not a fuse? (you keep using the terms interchangably, but they are two different things).

In the future I'd initiate the return myself with the option "buyer changed mind".

This will keep your reputation squeaky clean, and they buyer will get their money back. 

You may end up out of pocket for a few pounds of return postage, but for a £65 item it would be worth it. .

PS, it must be quite an MCB, they are usually a few pounds each!   

You also lose the outbound postage as well, as I’ve just experienced with a buyer falsely claiming that an item wasn’t as described. Meant I lost £11 outbound postage and £8 return postage. Yes, I have the item back to resell again, but I’m £19 down because of a buyer who lied when they changed their mind.

soolin

vacheron said:

I guess it is an MCB and not a fuse? (you keep using the terms interchangably, but they are two different things).

In the future I'd initiate the return myself with the option "buyer changed mind".

This will keep your reputation squeaky clean, and they buyer will get their money back. 

You may end up out of pocket for a few pounds of return postage, but for a £65 item it would be worth it. .

PS, it must be quite an MCB, they are usually a few pounds each!   

Seller cannot initiate the return,Op said a case was opened so all seller can do is arrange for a label to be sent as happened here.