Car purchase via dealer on Autotrader 5 February at 5:20PM in Consumer rights 10 replies 521 views

taney

Hi
I purchased BMW X1 2018 Reg yesterday from a dealer https://www.themotoringhub.com/
Drove around 150miles to have a test drive,was told everything is perfectly fine,drove back home perfectly fine.

However, this morning went to drive off locally and its showing the engine warning light…I don’t know yet that how big or small the issue is.

I have messaged the seller but since its Sunday so not expecting a response.

The 2yr warranty by them was also agreed to be sent on Monday(tomorrow).

can anyone please advise me that how should i take this further? Its not possible for me to drive it back 150miles to get it checked.What are my rights and how can I resolve it ?

It was my hard earned money,can’t afford to take such a big blow in this financial crunch time….feeling really upset.

macman

The dealer can repair, refund or replace, it's up to them. Up to 30 days you can reject it outright under CRA 2015.
What are the terms of the warranty? Dealer-based or insurance-based? Most aftermarket warranties exclude almost everything on the grounds of wear and tear, they're really not worth anything at all. Better to rely on your rights under CRA 2015.
If the dealer wants to inspect and correct the EML fault then it's your responsibility to get the vehicle back to him-you chose to buy from such a long distance, so not his problem. But they might agree to having it checked at a local garage; it could be something completely trivial.
Presumably a car that new came with a full service history, which you checked?
How did you pay for the vehicle: any credit card protection?

MalMonroe

taney said:

Hi
I purchased BMW X1 2018 Reg yesterday from a dealer https://www.themotoringhub.com/
Drove around 150miles to have a test drive,was told everything is perfectly fine,drove back home perfectly fine.

However, this morning went to drive off locally and its showing the engine warning light…I don’t know yet that how big or small the issue is.

I have messaged the seller but since its Sunday so not expecting a response.

The 2yr warranty by them was also agreed to be sent on Monday(tomorrow).

can anyone please advise me that how should i take this further? Its not possible for me to drive it back 150miles to get it checked.What are my rights and how can I resolve it ?

It was my hard earned money,can’t afford to take such a big blow in this financial crunch time….feeling really upset.

Hi, first of all don't panic. That is, not until you have actually spoken to the dealer.

If you have driven the car today and the engine warning light is on, then I'd think it would be very unwise to even attempt to drive it back around 150 miles to the dealer. The car should be fit for purpose, as described and last a reasonable length of time - see info in link below, from this very site -

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

There's also some good info in this link -

https://www.moneyhelper.org.uk/en/everyday-money/buying-and-running-a-car/your-rights-if-something-is-wrong-with-your-car

And here's what auto-trader has to say about it all - https://www.autotrader.co.uk/content/guides/returning-a-car

Don't despair, all is not lost because you do have rights under the Consumer Rights Act 2015 (as explained in the two links above), as well as the dealer's own two year warranty. So you are fully covered.

See what they say when you phone, you've done all you can for now. 

Aylesbury_Duck

Wait and see what the dealer says.  If they allow you to drop it at a local garage for a diagnosis, that would be good.  Unfortunately, when you choose to buy from so far away, you take on the liability for getting it back to the seller if they insist.

If they insist on you returning it to them, get it to a local garage to get the codes read, so at least you'll know if it's something trivial that can be driven 150 miles on, or not.

P.S. Don't get your hopes up after reading the previous poster's comments.  Their habit is to post sympathetic stuff that people want to hear, rather than solid, informed advice.

born_again

Maybe while waiting check oil & other fluids & anything else that could trigger the light.

Flight3287462

A basic OBD2 reader should hopefully give you an indication of the fault, that is the first thing you need to do after following born_agains advice.  Could be nothing serious.

taney

Thankyou all of you for your support and guidance.

spoke to dealer and he has advised for diagnostics at local garage.now will have to wait patiently till Thursday.

Dealer has been cooperative so far.

I paid via debit card so i don’t think payment will be protected by the bank

Do you think I should inform auto trader at this stage or should wait for diagnostics?

Ayr_Rage

How were Autotrader involved in the purchase ?

Aylesbury_Duck

Inform them of what?  That the car has an engine light come on and you don't know why?  I'm not sure they'll be remotely interested.

taney

Ayr_Rage said:

How were Autotrader involved in the purchase ?

The car was advertised on autotrader

Ayr_Rage

taney said:

Ayr_Rage said:

How were Autotrader involved in the purchase ?

The car was advertised on autotrader

Autotrader is just an advertising site for the dealer, if you went direct to the dealer to purchase the car you have no comeback with Autotrader.