PAYG getting same phone number if phone stolen

Pat38493
Pat38493 Posts: 2,483
First Post First Anniversary Name Dropper Combo Breaker
Forumite
Hi I have a couple of questions prompted by recent theft of a friend’s phone 

First, if I am on PAYG SIM card, will I still be able to get a replacement SIM with the same number if my phone is stolen or lost?  I was wondering how the network provider would know that it’s my number if I just bought the SIM in a supermarket or whatever?

Second, with Apple phones there is the system where you need to receive a code on the Apple device itself in order to validate your login.  If your phone is your only device and it’s lost or stolen, how can you get your access back?  I’m guessing you can do it once you get a replacement SIM with the same trusted number?

Comments

  • PHK
    PHK Posts: 1,138
    First Anniversary First Post Name Dropper
    Forumite
    edited 5 February 2023 at 9:44AM
    As long as you registered the SIM (eg set up an online account) then you’ll have no problem getting a replacement, having the stolen SIM blocked and recovering the credit. 

    If you didn’t register then the procedure varies. They’ll probably ask you to confirm some numbers that were called from the phone and the amount of the last top up 

    if you go to iCloud.com and log into your Apple account, you can deactivate and remove the stolen phone and set up the authentication to work from your email or another number. 

    edit: spelling 
  • Pat38493
    Pat38493 Posts: 2,483
    First Post First Anniversary Name Dropper Combo Breaker
    Forumite
    PHK said:
    As long as you registered the SIM (eg set up an online account) then you’ll have no problem getting a replacement, having the stolen SIM blocked and recovering the credit. 

    If you didn’t register then the procedure varies. They’ll probably ask you to confirm some numbers that were called from the phone and the amount of the last top up 

    if you go to iCloud.com and log into your Apple account, you can deactivate and remove the stolen phone and set up the authentication to work from your email or another number. 

    edit: spelling 
    Thanks - regarding the Apple part, I am not sure you can do that as you cannot log into iCloud.com without either the authentication code from the lost phone, or at the least access to the trusted phone number which might be the phone number that was stolen.  From what we found yesterday the only thing you can do without it is to mark the phone as “lost”.  You cannot even remote erase the phone without the access code from the phone itself!
Meet your Ambassadors

Categories

  • All Categories
  • 341.5K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449K Spending & Discounts
  • 233.6K Work, Benefits & Business
  • 605.7K Mortgages, Homes & Bills
  • 172.4K Life & Family
  • 246.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards