Requesting paper statement copy from British Gas

BooJewels

sheramber said:

hoc said:

pinkladyvenus said:

Sign into your account, go to your bills and invoices scroll right down to the bottom of the page you should see a box entitled "send me my bill" which if you click on it should get them to send a paper bill.

There is no "send me my bill" option. There isn't a "bills and invoices" section, there is "bills & payments", I presume you mean this. This is the link: https://energyaccount.britishgas.co.uk/bills-and-payments

The options there are the same as from the My Account dropdown. I can manage the DD, make a payment, download bills, and view payment history.

In my  bills and payments box there is a link 'view billing'. That takes me to 'your bills and invoices' and a box at the bottom has a link to request 'a paper copy 

It sounds like you're still on the old system - as that's what I see when I choose to view my old account.  The new system is greatly simplified and that option just doesn't seem to be available on the new system where your bills are. 

You can still view earlier bills on the old system, as I outlined on page 1, but that only allows you to get a print of the 'latest bill' on that system - which may be too old for the OP's requirements. 

BooJewels

hoc said:

BooJewels said:

As I'm just logged in to BG, I had a look and there doesn't appear to be a way to do it in the new system, as you've found.

I did however find the option by choosing to view my account on the old system (landing page > Previous account > View my previous documents) - the option is still there under 'view my bills' and it says they'll send a copy of 'your latest bill' in 10 days free of charge.  But my latest bill on the old system was in October, so that might not help you if it needs to be a more recent one, for ID purposes etc.

So the short answer is, I can't find the option on the new system either.

Thank you.

Can you provide a link? I don't see any such option on the new landing page https://energyaccount.britishgas.co.uk/landing It looks like the old landing page was from https://www.britishgas.co.uk/my-account/accounts/overview this just give me errors.

This is a screen grab of my landing page - once logged in - and you can see the URL and I've highlighted the link to go to the old system:



@sheramber - as you can see below, this is the new version of the bills and payment page, but no link to order a print of the latest bill, as there was on the old system:

hoc

Thanks. I don't have the Previous Account box. I only have electricity not gas but I doubt that makes a difference. It's probably because my migration was several months before yours, so you'll probably find that box has disappeared in the near future.

BooJewels

I wondered if it was a timing issue @hoc - I started the migration late August, so a bit later than you.  I was surprised that I had bills in the old system as late as October, as I was pretty sure I was on the new system by then, although at the point where they sent me an email to say I was all set up on the new system, I wasn't - I was straddling both for a while.  Either way, it's all a bit of a shambles.  My aunt's account that I'm managing is in a worse mess than mine.

TimSynths

Middle of the page on Bills and payments-

BooJewels

Just scan up the rest of page 2 @TimSynths and you'll see why that doesn't help the OP - the new system doesn't have that option any longer - see my screen grabs above of the new version of that page.