Bank will not give us our money

Section62

Rob5342 said:

Asking questions and delaying the trasnfer so checks can be made is fair enough, but it seems wrong that you can't transfer the money if you are absolutely insistent that it's what you want to do.

The more insistent you are (and the hotter under the collar you get) the more you can look like someone who is susceptible to being coerced.

If you start directly accusing the bank staff of being ageist you virtually guarantee they will perceive you as someone who may not be acting rationally and/or of their own free will.

[Deleted User]

When I banked with RBS and had to move 60k for a house purchase, it was the same procedure. The guy on the desk couldn’t do it and had to get a manager. Then they asked a load of questions. I’m afraid that’s just how banks are now. It isn’t the banks fault, regulations require it.

Changing bank isn’t going to make any difference. As others have said, the best solution is to transfer the money in parts or write a cheque. 

I know it’s hard when they say you can’t have your own money. But lots of people are scammed so it’s better to be safe than sorry. Nothing to do with age. As I said above I was questioned and had the manager out to me and I was 30 at the time.

I’m actually considering returning to RBS as my new bank Barclays has been so terrible. Do not be so keen to leave RBS.

diystarter7

Hi OP
You may not read again but I hope this helps others

For large amounts, ie more than your usual amounts, tell the bank beforehand - we did a big transaction at Mercedes and already paid a deposit of 10k. I rang prem banking and warned them that on  xx date we will be goig to MB in London/xx and picking up our new car. On the day, I was a little worried but it went straight through


2nd event - had problems getting cahs moved over the phone with a busing society we had substail case in - Mrs Diy was doig this and the money from the BS could only be transferred to our nominated account and that is what we wanted.
Mrs Dit got the secuity questions wrong and I stepped in. The call handler put a manger on the line who was aggressive. I told her that we shared passcodes - as always, I'm too open and honest. The manger spoke down to me treated me like a kid about sharing passwords. If they had just said that is not allowed that would have been fair enough. I told the manger dont use that tone of voice - the manger then made a threat of blocking the account and I foolishly said I dare you - guess what, the blocked the account for Mrs Diy. Thankfully, it was a joint and i rang back, prpared with info got money throug

Two things come to mid and since the above, I never argue with bank/BS staff and they are looking after my money so i understand

I never argue with a police officer/s as you are highly likely to lose out, I take it to the top later on

So, when trying to get you money to do something and bank staff are saying x/y/z either do it or go back and do it as they are looking after your money

Thanks

jimjames

lr1277 said:

Yes it might have been troublesome for the seller. You would have had to wait for the seller's bank to clear the cheque. And I note the delay between the initial deposit and the final payment. In that time you could have posted the cheque (assuming you trust Royal Mail at the moment), waited for the cheque to clear then go and pickup the car.

It sounds like the car was viewed in December, it's now Feb so a few days delay for a cheque doesn't seem significant.

flaneurs_lobster

jimjames said:

lr1277 said:

Yes it might have been troublesome for the seller. You would have had to wait for the seller's bank to clear the cheque. And I note the delay between the initial deposit and the final payment. In that time you could have posted the cheque (assuming you trust Royal Mail at the moment), waited for the cheque to clear then go and pickup the car.

It sounds like the car was viewed in December, it's now Feb so a few days delay for a cheque doesn't seem significant.

Is there an inherent reason why a cheque for £20K would raise less red flags than a request for Faster Payment?

jon81uk

flaneurs_lobster said:

jimjames said:

lr1277 said:

Yes it might have been troublesome for the seller. You would have had to wait for the seller's bank to clear the cheque. And I note the delay between the initial deposit and the final payment. In that time you could have posted the cheque (assuming you trust Royal Mail at the moment), waited for the cheque to clear then go and pickup the car.

It sounds like the car was viewed in December, it's now Feb so a few days delay for a cheque doesn't seem significant.

Is there an inherent reason why a cheque for £20K would raise less red flags than a request for Faster Payment?

Most scams rely on urgency of getting you to pay NOW via bank transfer to "protect" your money. Cheques need the name of the payee and are inherently slow.

Section62

flaneurs_lobster said:

jimjames said:

lr1277 said:

Yes it might have been troublesome for the seller. You would have had to wait for the seller's bank to clear the cheque. And I note the delay between the initial deposit and the final payment. In that time you could have posted the cheque (assuming you trust Royal Mail at the moment), waited for the cheque to clear then go and pickup the car.

It sounds like the car was viewed in December, it's now Feb so a few days delay for a cheque doesn't seem significant.

Is there an inherent reason why a cheque for £20K would raise less red flags than a request for Faster Payment?

In addition to jon81uk's point, you don't need the banks prior permission to write a personal cheque and hand it over.

I'd also speculate that cheques for relatively large sums are still fairly common in the banking system, whereas personal customers making requests to withdraw £22k in physical cash would surely be quite unusual these days.

flaneurs_lobster

Section62 said:

flaneurs_lobster said:

jimjames said:

lr1277 said:

Yes it might have been troublesome for the seller. You would have had to wait for the seller's bank to clear the cheque. And I note the delay between the initial deposit and the final payment. In that time you could have posted the cheque (assuming you trust Royal Mail at the moment), waited for the cheque to clear then go and pickup the car.

It sounds like the car was viewed in December, it's now Feb so a few days delay for a cheque doesn't seem significant.

Is there an inherent reason why a cheque for £20K would raise less red flags than a request for Faster Payment?

In addition to jon81uk's point, you don't need the banks prior permission to write a personal cheque and hand it over.

I'd also speculate that cheques for relatively large sums are still fairly common in the banking system, whereas personal customers making requests to withdraw £22k in physical cash would surely be quite unusual these days.

The OP was not trying to withdraw £22K in cash, they were trying to transfer the amount.

wiseonesomeofthetime

flaneurs_lobster said:

Section62 said:

flaneurs_lobster said:

jimjames said:

lr1277 said:

Yes it might have been troublesome for the seller. You would have had to wait for the seller's bank to clear the cheque. And I note the delay between the initial deposit and the final payment. In that time you could have posted the cheque (assuming you trust Royal Mail at the moment), waited for the cheque to clear then go and pickup the car.

It sounds like the car was viewed in December, it's now Feb so a few days delay for a cheque doesn't seem significant.

Is there an inherent reason why a cheque for £20K would raise less red flags than a request for Faster Payment?

In addition to jon81uk's point, you don't need the banks prior permission to write a personal cheque and hand it over.

I'd also speculate that cheques for relatively large sums are still fairly common in the banking system, whereas personal customers making requests to withdraw £22k in physical cash would surely be quite unusual these days.

The OP was not trying to withdraw £22K in cash, they were trying to transfer the amount.

OP's original post did go on to say, "We then said we would like to arrange to withdraw from our account £22500 in cash when it was available in a few days"

Wasn't their intial desired method of withdrawal though, granted.

Brie

Richard1212 said:

But your particular distressing experience applies to far too many people who cannot go over the heads of these glorified clerks who have little or no academic qualifications or higher education and who are not even trained in interpersonal skills.

Wow!  No wonder you have problems with banks with that kind of attitude!!!  Presumably you have a post grad degree which forgives your own particular lack of interpersonal skills?

Given the cost of paying off customers who have been scammed, that "glorified clerks" can be fired for not following procedures put in place to stop banks from being heavily fined by regulators, it's not surprising that some may err on the side of caution rather than allow a customer to spend their money they way they want.  Some of the precautions make complete sense - not allowing someone use up their overdraft to fund a gambling habit, for instance - and some do not- like allowing someone to blow a sum on the car of their dreams while they are still young enough to enjoy it.  There are normally ways to navigate through to enable one to spend as they wish and stay within the rules set up by the banks.