Getting out of Adobe subscription

macman

You're not being charged to use it, you're being charged for the license to have the software, and so claiming that you don't ever use it is not going to cut you any slack with Adobe.
Nothing whatsoever to lose by asking them though.

nyermen

They also offer a "monthly" rate which is higher (but can be cancelled and you pay no more i dont think), the annual rate (but paid monthly) is less per month, hence there is a cancellation clause that I suspect is pretty sound legally?

TELLIT01

I'm afraid the only practical way out is to pay the cancellation fee.

Undervalued

macman said:

You're not being charged to use it, you're being charged for the license to have the software, and so claiming that you don't ever use it is not going to cut you any slack with Adobe.
Nothing whatsoever to lose by asking them though.

Quite, although a slightly scatty friend of mine has managed to get some sort of refund from a couple of similar situations with a convincing sob story! Nothing ventured, nothing gained.

born_again

theoldgillette said:

born_again said:

@eskbanker

https://www.adobe.com/uk/legal/subscription-terms.html

All depends on just what payment method.


>>

Annual contract, paid monthly

Cancellation Terms

You can cancel your subscription any time via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.<<

Seems to be the one the OP is on. So seems a bit at odds with what the Op has said on £99 charge.

Yes that's the one - I have 10 months remaining on my annual contract (it renewed in December) and it's 19.97 a month so the cancellation charge is £99.84. I was hoping there might be some way of getting out of this given I haven't used it at all 

Was the payment to Digital River?

AdobeTwist

I have also been bitten by this.  I signed up for a free trial, I cancelled 2 days later but a few months later noticed I was still being charged by Adobe.  When I tried to cancel again, I discovered that this wasn't a monthly subscription, this was an annual subscription paying monthly and they wanted 50% of the remaining cost to get out of it, amounting to over £100.  This is far too much money for software I didn't need, and didn't even have anymore (I had uninstalled Acrobat a while ago because it was taking up too much disk space).  I spoke with Adobe (over web chat, they don't have an email address) and was told they have no record of me cancelling the free trial, which is funny, because I distinctly remember doing it and even have something on my calendar that would have reminded me to do it.  I have subsequently disputed the payments with my CC provider.  I have also discovered articles which seem related to my problem which I can't post links to here, but one on the FTC Consumer Advice website in the USA entitled "Adobe used hidden fee to trap people into paying for subscription plans" and another about "New UK consumer protection regulations for subscription contracts" due to be coming into force next year?

I do wish Trading Standards would take on Adobe because I do think they are ensnaring consumers by not being clear enough on their website.  I wonder how much money they are raking in unfairly.