Getting out of Adobe subscription

macman

You're not being charged to use it, you're being charged for the license to have the software, and so claiming that you don't ever use it is not going to cut you any slack with Adobe.
Nothing whatsoever to lose by asking them though.

nyermen

They also offer a "monthly" rate which is higher (but can be cancelled and you pay no more i dont think), the annual rate (but paid monthly) is less per month, hence there is a cancellation clause that I suspect is pretty sound legally?

TELLIT01

I'm afraid the only practical way out is to pay the cancellation fee.

Undervalued

macman said:

You're not being charged to use it, you're being charged for the license to have the software, and so claiming that you don't ever use it is not going to cut you any slack with Adobe.
Nothing whatsoever to lose by asking them though.

Quite, although a slightly scatty friend of mine has managed to get some sort of refund from a couple of similar situations with a convincing sob story! Nothing ventured, nothing gained.

born_again

theoldgillette said:

born_again said:

@eskbanker

https://www.adobe.com/uk/legal/subscription-terms.html

All depends on just what payment method.


>>

Annual contract, paid monthly

Cancellation Terms

You can cancel your subscription any time via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.<<

Seems to be the one the OP is on. So seems a bit at odds with what the Op has said on £99 charge.

Yes that's the one - I have 10 months remaining on my annual contract (it renewed in December) and it's 19.97 a month so the cancellation charge is £99.84. I was hoping there might be some way of getting out of this given I haven't used it at all 

Was the payment to Digital River?