Getting out of Adobe subscription

theoldgillette

I discovered today that I’m paying for an Adobe acrobat pro subscription that I never use (I assume I signed up for a free trial and forgot to cancel 🙈). I’ve paid for it for over 2 years and never used it but when I tried to cancel I discovered I have an annual subscription paid monthly and they’ll charge me £99 to cancel it. Is there any way to get out of this? I’ve already wasted hundreds on this (my own fault) and I really don’t want to spend more 

Alderbank

You say you have wasted hundreds in two years and it is Acrobat pro.
Is it a consumer contract or B2B?

eskbanker

theoldgillette said:

I discovered I have an annual subscription paid monthly and they’ll change me £99 to cancel it. Is there any way to get out of this?

What does the cancellation policy within the terms state?

Caz3121

theoldgillette said:

 they’ll change me £99 to cancel it. I’ve already wasted hundreds on this (my own fault) and I really don’t want to spend more 

as it is an annual licence, how many more months left till it would expire? is the £99 the remaining 5 months payments?
May as well get auto renew turned off and continue to pay monthly till it expires if you don't want to pay it in a lump sum.

theoldgillette

eskbanker said:

theoldgillette said:

I discovered I have an annual subscription paid monthly and they’ll change me £99 to cancel it. Is there any way to get out of this?

What does the cancellation policy within the terms state?

That I will be charged a cancellation fee of 50% of the remaining months on the subscription if I cancel early. The annual subscription renewed in December (at a higher rate than previously) so I still have 10 months to go

theoldgillette

Alderbank said:

You say you have wasted hundreds in two years and it is Acrobat pro.
Is it a consumer contract or B2B?

Consumer - It was £15 a month, now it's gone up to almost £20

theoldgillette

Caz3121 said:

theoldgillette said:

 they’ll change me £99 to cancel it. I’ve already wasted hundreds on this (my own fault) and I really don’t want to spend more 

as it is an annual licence, how many more months left till it would expire? is the £99 the remaining 5 months payments?
May as well get auto renew turned off and continue to pay monthly till it expires if you don't want to pay it in a lump sum.

10 months left, this is 5 months - so I either pay £99 now or £20 a month for another 10 months

born_again

@eskbanker

https://www.adobe.com/uk/legal/subscription-terms.html

All depends on just what payment method.


>>

Annual contract, paid monthly

Cancellation Terms

You can cancel your subscription any time via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.<<

Seems to be the one the OP is on. So seems a bit at odds with what the Op has said on £99 charge.

theoldgillette

born_again said:

@eskbanker

https://www.adobe.com/uk/legal/subscription-terms.html

All depends on just what payment method.


>>

Annual contract, paid monthly

Cancellation Terms

You can cancel your subscription any time via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.<<

Seems to be the one the OP is on. So seems a bit at odds with what the Op has said on £99 charge.

Yes that's the one - I have 10 months remaining on my annual contract (it renewed in December) and it's 19.97 a month so the cancellation charge is £99.84. I was hoping there might be some way of getting out of this given I haven't used it at all 

theoldgillette

The payment method is credit card

eskbanker

theoldgillette said:
I was hoping there might be some way of getting out of this given I haven't used it at all 

I can't see any legal or contractual grounds for a smaller settlement payment but nothing to stop you asking them, if you highlight that it hasn't been used, although large US software companies aren't renowned for their compassion and generosity!